Health Services Help Desk Coordinator

At Dynacare, we are focused on supporting healthy lives of Canadians with commitment and care. Every day our employees impact the lives of tens of thousands of patients and healthcare providers across Canada by delivering high-quality laboratory and health services. If you’re looking for a rewarding and challenging career that allows you to have a positive impact on the lives of others, Dynacare may be the place for you We are currently looking to hire a **Health Services Help Desk Coordinator** in the Ottawa, Ontario area to assist in maintaining the daily operational and functional workflow of the Eastern Ontario District (EOD) Laboratory and Health Services operations. **Responsibilities**: - Receiving and responding to all telephone inquiries from Laboratory and Health Services staff, Dynacare private clients, as well as reporting all non-resolved inquiries to the Health Services Managers - Reviewing all timesheets of EOD Laboratory and Health Services staff, data entry of payroll into Dayforce, ensuring accuracy and timely submission to payroll department (STAT pay, sick pay, etc.) - Creating and distributing memos and protocols for Laboratory and Health Services staff in EOD region as directed by the Health Services Managers - Assisting in the distribution of correspondence from various departments to EOD Laboratory and Health Services staff and maintains detailed logs - Ensuring that standards for technical efficiency, quality control, Ministry of Health, and other government regulations are adhered to - Assisting with the implementation of Laboratory and Health Services related policies and procedures by providing assistance to employees, as required, on the interpretation and administration of said policies and procedures - Maintaining employee training and payroll files and provide administrative support for the Laboratory and Health Services Managers - Maintaining confidentiality and accuracy of all documentation - Maintaining detail logs of all inquiries, problems, and their solutions - Scheduling of EOD staff including monitoring weekend scheduling and calling of staff to replace sick calls, updating attendance calendar and absence log, flagging issues to the Health Services Managers as appropriate - Providing support to the EOD Health Services Managers as required, which includes tracking job postings & applicants, tracking leave days and attendance, assisting with the vacation planner process and last-minute vacation requests **Must have**: - A secondary school diploma (Grade 12) or equivalent - Experience in a Laboratory and Health Services field or related experience is an asset - Excellent computer skills with intermediate or high level of Excel - Excellent communication skills - Strong knowledge of MS Office products, including Word and Excel - Excellent data entry skills - Knowledge of payroll and scheduling is an asset - Bilingualism is an asset **DNA of an Ideal Dynacare Employee** I make a difference in people's lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement. - Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers. - Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities. - Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better. Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada's health and wellness solutions leader. Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.