Manager, Community Outreach

**ABOUT US**

**ABOUT THE ROLE**

The **Manager, Community Outreach** is a full-time permanent position_ _providing leadership to the Lead Agency Toronto East Quadrant’s Youth Outreach Worker (YOW) program including advisory of the Lead Agency Partners and the East Quadrant network of YOWs and Enhanced YOWs (EYOWs) and monitors the Client Information System (CIS) database to ensure the timely and accurate submission of data to support the data integrity and reliability.

The Manager, Community Outreach also establishes positive and sustainable working relationships with internal and external partner to support the daily operation requirements and service delivery outcomes of the YOW program.

**_ Benefits: _**_Competitive Group Health Benefits, Retirement Savings Plan._

**WHY JOIN OUR TEAM?**
- We have a collaborative and supportive Senior Management Team.
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We have a diverse and inclusive work environment with staff who speak multiple languages and dialects.
- We are committed to providing an equitable and inclusive environment where our team members and clients can thrive.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Ensure staff has the required experiences and skills to offer client high quality mental health services with the highest level of care possible.
- Ensure the day-to-day operations of all data management related functions, including database training, accurate and timely record setup and data input, and the timely adjustment of all data discrepancies on the monthly discrepancy report.
- Ensure the day-to-day, monthly, and quarterly operations of the Lead Agency Partners Memorandum of Agreement (MOA) related functions, including the fidelity of the YOW program goals and outcomes, plan and facilitate the month East Quadrant YOW network team meetings and the quarterly advisory meetings and additional meetings as required, arrange staff OR and other program trainings, address OR discrepancy reports, and establish and maintain professional working relationships with the Lead Agency Partner managers/supervisors.
- Provides day-to-day supervision of internal team of YOWs and EYOWs
- Monitor the operations of the stakeholder relationship functions, including community meeting attendance and participation, program information sharing, and support program planning, development, implementation, evaluation, and follow-up.
- Support staff participation in community outreach activities and events in the different catchment areas to increase individual and community access and visibility to the agency’s programs and services and support organization’s capacity building to better response to the needs of youth and their families
- Participate and support network meetings including the community of practice (COP) in person and otherwise
- Other duties as assigned

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- MSW or a related master’s degree
- Registration in a regulatory body in good standing, that is permitted to provide clinical supervision of therapists (OCSSWSW and CRPO).
- 3 years direct related experiences
- 2- years program planning experience
- 3 years supervision experience
- Trained in an evidence model of therapy.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- Demonstrated experience working with youth and communities from diverse backgrounds including working with indigenous populations.
- Knowledge of the cultural diversity of communities served by the agency.
- Data management, reporting, and impact analysis skills
- An understanding of Anti-Black Racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health when working with clients and their families.
- Ability to recognize and identify situations where incidents of and imbalance of power and privilege may occur and can result in possible negative impacts for the client.

**THE ‘NICE TO HAVES’**
- Functional computer and client information system knowledge.
- Knowledge of the cultural diversity of communities served by the agency.
- Fluency in another language(s), including sign language.

**BEFORE STARTING WITH US**
- Full vaccination against COVID-19 or have received an exemption from the organization’s policy.
- A Vulnerable Sector police check.

**HOW TO APPLY**

In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only thos