Community Engagement Coordinator

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

We are currently looking to hire a:
**Community Engagement Coordinator**

**1 - Full Time, 8 Months Contract (35 hours/week)**
**Including Evening and Weekends**

The Integrated Housing Supports (IHS) program is a comprehensive and collaborative support service for residents who are vulnerable and have complex needs living within two Toronto Community Housing buildings, 4175 and 4205 Lawrence Avenue East in Scarborough.

Using a hub model of service, this position will be a part of the multi-disciplinary IHS team who will work collaboratively to ensure that skill enhancement and services are in place for residents to maintain their housing and to improve their physical as well as mental health and substance use challenges. Members of the team will also be responsible for liaising with local businesses, community partners, the onsite Community Safety Team and others to foster positive relationships between clients and their community.

**Reporting To**:Manager, Community Services

**Purpose**:
The Community Engagement Coordinator is responsible for coordinating outreach and engagement initiates for residents and developing new programming to address socially isolated tenants. They will also participate in the development and execution of program evaluation, quality improvement initiatives and contribute to both qualitative and quantitative report writing.

**Key areas of responsibility**:
**Administrative**:

- Conduct program audits as per SCHC policies
- Assist with data entry in SCHC EMR and other platforms
- Gather and enter client experience surveys.

**General**:

- Coordinate of outreach team, planning initiatives related to resident engagement, programming and the resident advisory committee.
- Coordinate outreach activities including focus groups, door-knocking, lobby intercepts, town halls and interviews in order to gather residents input.
- Analyze data collected through feedback and evaluation to adjust program delivery and identify resources as required.
- Identify and pursue internal and external partnerships to contribute and/or deliver. onsite programming for residents.
- Develop and implement pilot programs and workshops in response to outreach data.
- Develop and utilize evaluation methods to assess program impact on participants.
- Gather and enter statistical data into EMR as required.
- Participate in organizational committees and appropriate community committees.
- Perform other duties as assigned that are reasonable within the scope of the job.

**Educational, Professional Qualifications**:

- Demonstrated knowledge, skills and abilities in social service work either attained from a degree or diploma from an accredited university or college program or through an equivalent level of experience.
- Demonstrated training, knowledge and experience supporting individuals with mental health and addictions issues.
- Demonstrated training and experience facilitating meetings/groups with adults
- Training in crisis intervention strategies (i.e. CPI).

**Level of Experience**:

- Two years of experience working with marginalized populations using a community development model including meaningful outreach and engagement experience.
- Two years of experience working directly in a community setting (West Hill, KGO an asset).
- Two years of experience working with vulnerable populations including those with mental health and addiction challenges.
- Demonstrated experience with program monitoring and evaluation methods.
- Demonstrated experience with data collection and statistical reporting.

**Skills and Attributes**:

- Commitment to working from a health equity and anti-oppressive lens.
- Demonstrated report writing and statistical data collection for the purpose of program evaluation and reporting.
- Ability to facilitate meetings with community members is mandatory.
- Knowledge of and demonstrated experience working in a participant engagement and/or community development model.
- Demonstrated experience initiating and maintaining effective partnerships.
- Knowledge and understanding of low income and/or vulnerable populations in the West Hill/KGO community and complex needs of residents preferred.
- Effective skills in conflict resolution, mediation and crisis management.
- Strong communication,