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Assistant Manager

2 weeks ago

Hamilton, Canada McMaster University Full time

**Schedule**
Includes evenings and weekends

**Education Level**
Diploma or Degree

**Career Level**
Experience in Hospitality Services

**JOB PURPOSE**: Under the direction of the Chef Manager or Associate Manager, the Assistant Manager assists in the day-to-day task supervision of operations as assigned. This position is an entry level management position on the Operations side of Hospitality Services. The incumbent provides consistent supervision to front-line and back of house staff to ensure operational efficiency, maintaining department standards for food qualify and presentation, service, safety and sanitation while assisting management in meeting and exceeding customer needs and the goals & objectives of the department.
**GENERAL SKILLS**:

- Demonstrated initiative and interest in progressive management opportunities
- Good supervisory and organizational skills
- Must be computer literate
- Marketing and Merchandising experience
- Good communication and human resources
- The person must be able to complete any other assigned tasks and projects
- Ability to cater to a wide customer base
- Ability to work under pressure and meet deadlines
**TECHNOLOGIES**:

- One Card System (Residence meal card, debit/credit)
- GMC POS
- Sabretooth labour and inventory software
- Personal computer & software (Microsoft Office)
- USE: Spreadsheets, correspondence, electronic mail, product ordering & inventory control
**Key Accountabilities**

1. Operational Management

Under the direction of the Chef Manager or Associate Manager, assist in the day-to-day supervision of operations within Hospitality Services.
- Provides supervision and direction to employees.
- Operates under objectives set by the Chef Manager or Associate Manager.
- Assists in the monitoring of operational functions of assigned operation; including ensuring supplies and items ordered, identifying and recommending labour and food cost issues, and be conscious of the operational contribution of the unit.
- Assists with the identification, development and implementation of an effective service delivery model which balances food quality, sustainability and customer service by working closely with employees to understand the operational needs, by seeking input from customers and by communicating industry trends to the Chef Manager or Associate Manager.
- Monitors inventory level, assists in ordering food and supplies
- Assists with scheduling of staff
- Ensures marketing, operational standards and service standards are executed and followed within assigned units
- Assists with providing training to employees
- Involved in front-line customer service, food preparation, set-up and clean-up when needed in peak demand.
- Acts as an escalation point for customers.

2. Human Resource Management
- Provides direction to unionized and casual employees
- Establish work priorities, shows employees how to do tasks, allocate staff during a shift
- Recommends disciplinary actions to the Associate Manager or Chef Manager.
- Assists with providing training by working side by side with employees to understand where training gaps exist, suggesting training programs to the Associate Manager or Chef Manager.
- Fosters and supports a team-based work environment, empowering staff as they provide exceptional customer service.
- Ensures healthy and safe working conditions for the staff to achieve objectives of injury reduction.

**EDUCATION & EXPERIENCE**

College Diploma in Food and Beverage Management or equivalent plus a minimum of two years in junior management or supervisory capacity in Hotel, Commercial or institution food services.

**How To Apply**

**Employment Equity Statement**

McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement.

The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity.

Job applicants requiring accommodation to participate in the hiring process should contact:

- Human Resources Service Centre at
905-525-9140 ext. 222
- HR (22247), or
- Faculty of Health Sciences HR Office at ext. 22207, or
- School of Graduate Studies at ext. 23679

to communicate accommodation needs.

**Vaccination Policy Statement**

The University is committed to providing and maintaining healthy and safe working and learning environments for all employees, students, volunteers and visitors. In accordance with the University’s Vaccination Policy-COVID-19 Requirements for Employees and Students (the “Vaccination Policy”), effective October 18, 2021 all McMaster community members, including employees, accessing a McMaster campus or facility i