Student Records Officer

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: 13 Please note, this position is a 2 year temporary full-time contract opportunity with benefits. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Office of the Registrar supports students’ academic pursuits as well as Western’s strategic priorities by delivering an array of integrated services in a professional environment, while maintaining the integrity and confidentiality of student information throughout the student lifecycle. **Responsibilities**: The Student Records Officer is responsible for coordinating business processes as they relate to student records and enrollment services and is a source of information on behalf of the Office of the Registrar in relation to students’ records, enrollment activities, and graduation and a key resource for maintaining procedural documentation for the processes within the Student Records group. The Student Records Officer supports the unit through student record set-up, course registration set-up, term activation, internship set-up and grading, name changes, Dean’s Waivers, and adjudication workflow including the administration, planning and distribution of Western University diplomas. **Qualifications**: - Education: - University Degree preferably in Business Administration or Information Management - Experience: - 3 years' progressive administrative experience within a post-secondary academic environment - Experience working within a post-secondary environment supporting registrarial services is preferred - Previous experience using PeopleSoft Higher Education, and/or supporting Student Records would be an asset - Knowledge, Skills & Abilities: - Excellent verbal and written communication skills with a demonstrated ability to write clear, concise procedural documentation - Intermediate computer skills in Microsoft Office suite (e.g. Word, Excel, Access) and PeopleSoft HE preferred - Demonstrated commitment to ongoing learning and professional development - Ability to process information with high levels of accuracy as well as analyze and synthesize sizable amounts of detail/data - Ability to work within a flexible schedule to accommodate the University’s events and activities (e.g., Convocation ceremonies can run outside regular business hours) - A strong record of teamwork with the motivation and ability to work independently with little supervision - Demonstrated resourcefulness with a strong sense of accountability and initiative - Ability to work with individuals and groups in a constructive and collaborative manner - Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions - Judgment, analytical and problem-solving skills with a consultative and collaborative approach to addressing issues and opportunities - Professional manner, tact, diplomacy and discretion in dealing with associates and colleagues including senior management - Proven ability to take initiative and champion a project from conception through implementation and evaluation **Western Values Diversity**: **Please Note**: Effective September 7, 2021, all employees and visitors to campus are required to comply with Western's COVID-19 Vaccination Policy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.