Part-time Banquet Porter

As a **Banquet Porter**, you’re more than just part of the team—you’re essential to making every event a success Here’s how:
**Welcome Guests with a Smile**: Greet guests warmly and assist them with anything they need to ensure a memorable experience.
**Set the Stage**: Arrange rooms with chairs, tables, and equipment as per event contracts. Double-check details to ensure everything is perfect before guests arrive.
**Bring It All Together**: Prepare and arrange linens, polished glassware, silverware, and china with precision.
**Keep Things Fresh**: Provide coffee breaks, refresh rooms, and follow special instructions to maintain top-notch service.
**Tidy Up Like a Pro**: Clear tables, pack up dishes and linens, and clean meeting/banquet rooms promptly and thoroughly.
**Assist and Adapt**: Help guests transport meeting materials and respond swiftly to requests or last-minute changes.
**Problem Solver Extraordinaire**: Identify and address any guest concerns and communicate unresolved issues to the manager on duty.
**Stay Sharp**: Report maintenance issues and ensure rooms are vacuumed and pristine before setups.
**Keep It Clean**: Maintain organization and cleanliness in all back areas and storage rooms.
**Go the Extra Mile**: Perform other duties as needed to make sure every event runs smoothly.
**What You Bring to the Table**:
We’re looking for enthusiastic and service-oriented individuals who thrive in a fast-paced environment. Here’s what we’re hoping to see:
**Experience**: At least **one year of serving experience** in the hotel-hospitality industry, preferably in banquet service within a full-service hotel.
**Certification**:ProServe certification is a must**, along with knowledge of local liquor laws.
**Customer Focus**: A passion for delivering exceptional guest experiences - you’re the type of person who’s always ready to go the extra mile
**Professionalism**: Polished presentation and experience working in upscale environments.
**Communication**: Outstanding interpersonal and communication skills, both written and verbal.
**Team Player**: Ability to work independently with mínimal supervision while excelling as part of a high-energy team.
**Attention to Detail**: The ability to juggle multiple tasks and remain calm under pressure.
**Physical Readiness**: Able to lift/push/pull heavy objects between **11-25 kg (approximately 25-55 pounds)** without exertion.
**Flexible Availability**: Willingness to work various shifts, including evenings and weekends.

**WORK ENVIRONMENT**

The work environment is a setting that has the following conditions: low noise environment; high traffic area for internally and external guests, exposure to office equipment such as photocopier, fax and telephone, potential exposure to theft and/or belligerent guests.

**Nova Perks**:
In addition to competitive wages, we offer:

- Meal program
- Staff rates at any of our locations throughout NWT, Saskatchewan and Alberta.
- Friends & Family Rates at any of our locations
- Extended Health Benefits for full-time employees
- Employee Discounts at the F&B Outlets

**About us**

Nova Hotels is a Canadian, family-owned and operated hotel chain and management company based in Western Canada. Nova has 14 full and limited-service hotels across Alberta, Saskatchewan and the Northwest Territories. Nova Hotels strives to provide you the utmost in comfort and service at a great price. No matter if you are an employee of Nova Hotels or a valued guest, we want you to feel like you are a part of our family.

**We thank all applicants for their interest in the Chateau Lacombe, however only those considered for an interview will be contacted.