Banquet Captain

**The Chateau Lacombe** in Edmonton is currently looking for a highly motivated individual to join our growing team as a part-time **Banquet Captain.** *** **PRIMARY FUNCTIONS**: Reporting to the Food & Beverage Manager, the Banquet Captain is a food service professional overseeing each aspect of the banquet/catering function from setup through service to the teardown and cleanup. They supervise staff while liaising with the host to ensure guest satisfaction and will handle the immediate complaints/concerns of the customers. This position requires excellent customer service and the ability to work under pressure, enabling you to provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner while maintaining a positive and cooperative attitude and a SMILE. **RESPONSIBILITIES AND ESSENTIAL DUTIES**: - Follows all established and future Food & Beverage Standard Operating Procedures - Knowledgeable about the function and the menu being offered by attending weekly F&B meetings - Assists with the planning, organizing, and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. - Promoting a "No Problem Service" environment - Assigns duties to each Team member for every event - Stays in constant contact with the host to ensure everything runs seamlessly - Supervises service throughout the function to ensure quality service and product quality - Is energetic and enthusiastic; enjoys customer service and working with the public - Will be required to physically work the floor at events, pinch-hitting as a server or bartender - Perform well under pressure in a fast-paced and sometimes challenging environment - Checks banquet event rooms in advance of functions to ensure departmental standards are being followed - Report defects/repairs needed to the maintenance department - Maintains effective communications with other hotel departments to relate clients’ needs/requirements - Conducts site inspections for prospective clients, when necessary - Checks quality and delivery of catering services prior to their release - Communicates with the Lounge and Restaurant and assists when required - Oversees the Restaurant and Lounge in the absence of other Supervisors - Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions. - Other projects/duties as assigned. If you have great customer service skills, a strong work ethic, and a positive attitude, please submit your resume through this ad. **We thank all applicants for their interest, however, only those selected for an interview will be contacted.