Manager, Network Quality

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
We have an exciting opportunity for a Manager, Network Quality (Core E2E) to join our team in Toronto. In this role the you will provide technical support, resolution and recommendation for network related technical issues. Supervise Network Quality related solution evaluations, management, try-outs, deployments and maintain the quality and SLAs. Set agreed threshold for acceptable performance of different KPIs with corresponding team, continuously monitor and analyze KPIs and coordinate with different teams. Performing analysis, providing guidance and consulting with vendors and others to identify and resolve problems. Lead and set goal for the team members and monitor and mentor regularly to get creative output.

Must have
- Prepare detailed investigation report for any KPI’s degradation, work with Vendors to achieve KPI’s at desire level and recommend solution to fix the issue to Engineering team and / or Operation team
- Handle customer complaints related to all services and offer solution including but not limited to Voice, data, SMS services on 3G, LTE, WiFi & 5G domains
- Perform network service assessment during Maintenance Window or after any network changes.
- Monitor and analyze KPIs for Core & VAS network elements and alert to corresponding team. Core & VAS elements KPI covering 5G, LTE, 3G, VoLTE, VoWiFi domain (STP, MSS, MGW, HLR, HSS, MME, PCRF, CUPS, SGW, PGW, SGSN, Nokia SBC, Metaswitch SBC, IMS (I/SCSCF), TAS and Core Platform of Nokia CBIS, SMSC, MMSC, VMLC, Voice Mail Server, EIR, Stir & Shaken etc.)
- Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
- Join outage bridge and provide end to end traces, pcap dump and KPI/KQI impact assessment to identify and quickly resolve network issues and help for root cause analysis across 5G, LTE, 3G, VoLTE, VoWiFi Domains
- Perform end to end call flow analysis for all existing and new services, during on-going operational issue or project phase issues and identify problematic area and support various teams for corrective actions.
- Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
- Audit & optimize network configuration & parameters for continuous network design evolution & traffic growth.

A typical day
- Prepare detailed investigation report for any KPI’s degradation, work with Vendors to achieve KPI’s at desire level and recommend solution to fix the issue to Engineering team and / or Operation team
- Handle customer complaints related to all services and offer solution including but not limited to Voice, data, SMS services on 3G, LTE, WiFi & 5G domains
- Perform network service assessment during Maintenance Window or after any network changes.
- Monitor and analyze KPIs for Core & VAS network elements and alert to corresponding team. Core & VAS elements KPI covering 5G, LTE, 3G, VoLTE, VoWiFi domain (STP, MSS, MGW, HLR, HSS, MME, PCRF, CUPS, SGW, PGW, SGSN, Nokia SBC, Metaswitch SBC, IMS (I/SCSCF), TAS and Core Platform of Nokia CBIS, SMSC, MMSC, VMLC, Voice Mail Server, EIR, Stir & Shaken etc.)
- Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-end network visibility
- Audit & optimize network configuration & parameters for continuous network design evolution & traffic growth.
- Join outage bridge and provide end to end traces, pcap dump and KPI/KQI impact assessment to identify and quickly resolve network issues and help for root cause analysis across 5G, LTE, 3G, VoLTE, VoWiFi Domains
- Perform end to end call flow analysis for all existing and new services, during on-going operational issue or project phase issues and identify problematic area and support various teams for corrective actions.
- Write various network KPI/KQI counters documentation for 5G, LTE, 3G, VoLTE, VoWiFi network elements and prepare multiple reports daily for end-to-