Customer Service Representative

2 weeks ago

Dartmouth, Canada Bruce Sutherland Associates Limited Full time

**About us**

Bruce Sutherland Associates Limited is a privately owned and operated stocking manufacturer's representative headquartered in Dartmouth, Nova Scotia serving the Atlantic HVAC and Process industry for over 80 years.

**Job Brief**

We are looking for a customer-focused, proactive Customer Service Representative to be the face and voice of our company focused within our distribution sales division dedicated to supporting our distribution customers in Atlantic Canada.

The Customer Service Representative will be responsible for maintaining a high level of customer service by assisting and resolving any customer-related issues efficiently as well as providing support to our outside sales representatives.

This includes answering product and service questions, quotations, counter sales, processing orders, and handling complaints in a courteous and professional manner.

**Responsibilities**
- Provide product and service information to customers
- Process orders and transactions
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Follow up on customer interactions
- Document and update customer records based on interactions
- Develop and maintain a knowledge of the evolving products and services
- Support outside sales representative activities

**Qualifications**
- Proven work experience as a Customer Service Representative
- Strong phone handling skills and listening skills
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- High level of organization
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$70,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (preferred)
- Plumbing & heating: 1 year (preferred)

Work Location: In person

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