Coordinator, People

**Position Purpose and Summary**

The Coordinator, People & Culture is primarily responsible for the day-to-day service requests and ensuring the smooth operation of the People & Culture (P&C) Office. This position directs several key P&C employee services programs and operates the general communications of the P&C department. Reporting to the Manager, People & Culture, this position also provides support to the P&C Leadership Team.

**Key Areas of Accountability**

**Administrative Service and Support**
- Coordinate events, meetings, interviews and supporting activities/materials as required.
- Respond to P&C Help Desk requests by processing requests via response or redirection as appropriate.
- Coordinate and perform office administration activities including, but not limited to, collecting various correspondence froM/For clients and/or P&C team members, ordering office supplies, processing invoices, assisting with contract coordination, and maintaining the general office spaces, printers, etc.
- Updating or creating resource materials, such as policies and procedures, including web-based references.

**People & Culture Programs**
- Coordinate and manage employee service award and recognition programs.
- Responsible for conducting regular audits (monthly, quarterly, semi-annually) using an established HRIS and supplemental tools to ensure accurate and current employee and contractor information.
- Produce regular employee communications including digital newsletter(s) or other products as required; coordinate gathering of articles and photos from P&C team members, TWU faculty and staff.
- Responsible for ensuring employee mailing lists are updated and accurate. Work in collaboration with Marketing and Communication teams to support TWU public relations as needed.
- Manage communication platforms such as the P&C Internet and Intranet site, ensuring it is up to date with appropriate, professional, legally compliant documents, policies and procedures, relevant news, etc.
- Support and coordinate TWU events for employee groups such as special events, education sessions and employee recognition events.
- Provide administrative support for processes related to Occupational Health and Safety.

**People & Culture Team Responsibilities**:

- Responsible for accurate and timely creation of employment verification letters.
- Administer the myHSA/myWSA benefit program for staff and faculty.
- Provide back up support for HRIS queries and administrative processes.
- Responsible for probationary review tracking and support for all employee groups.
- Statistical reporting including, but not limited to, Canada Revenue Agency, Statistics Canada or other reporting bodies.
- Provide administrative support to the P&C Leadership Team as requested.
- Complete assigned projects to continuously improve knowledge and understanding of emerging P&C issues, industry trends, strategies and tools to assist the P&C Team in achieving its development goals.
- Other duties as assigned.

**Student Employment**
- Support with the overall operation of TWU Student Employment
- Complete hiring and other administrative processes to facilitate students’ employment including drafting employment agreements for student employees
- Maintain accurate and up-to-date student employment records

**The Person**

**Skills and Abilities**
- Excellent oral and written communication skills including detailed attention to spelling and grammar.
- Proven superior relational skills and adherence to confidentiality.
- Proven client service skills.
- Digital fluency.
- Demonstrated collaborative team-player.
- Demonstrated ability to research and present information clearly and concisely.
- Demonstrated creative problem-solve skills.
- Demonstrated critical thinking skills.
- Proven ability to manage workload in a busy and challenging environment.
- Proven ability to maintain confidentiality and build open communication and trust.

**Personal**

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

Warm-hearted, dedicated, committed and mature evangelical Christian with a keen desire to serve in family, church, work and community. A firm commitment to TWU’s mission, values, Statement of Faith and Community Covenant. Strength of character and reputation, a pleasant personality with a positive and friendly attitude in the midst of a very busy and challenging atmosphere.

**Servant-Leader Way of Life**: Act in a manner that exemplifies Jesus Christ in all on and off campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

**Key Internal Interactions**

**Reports**:N/A

**Reports to**:Manager, People & Culture

**Standards & Requirements**

**Education**: Bachelor’s degree in relatable field of s