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Membership Administrative Assistant

2 weeks ago


Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout Canada, requires an **Administrative Assistant** in its Members Services section at its National Office.

PIPSC/IPFPC is committed to building an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our goals and objectives. We are making concerted efforts to foster a workforce that is representative of our diverse membership.

**The Position**:
Under the direction of Director, Corporate Services, and the functional supervision of the Team Lead, Member Services, the Administrative Assistant provides administrative services to meet department objectives. This position coordinates the administrative requirements for the department such as file management, document preparation and distribution, process workflows, meeting and event administration and general inquiries.

Responsibilities also include:

- Assist with administrative tasks, such as meeting arrangements, event logistics, meeting agendas and minutes, and data entry
- Monitor and respond to enquiries from internal and external clients, convey relevant information and correspondence to the appropriate team members based on a defined assignment matrix through use of a ticketing system.
- Assist in the creation and maintenance of an internal knowledge base (KB) system.
- Compose, format and package template responses and gather complementary information from online/internal documents to convey relevant information to members.
- Assign, create and maintain constituent body structure along with group executive listings for all constituent bodies within applicable systems and tools, and provide reporting to internal stakeholders for use (i.e. payment of annual allowances).
- Perform annual billings for retired and affiliate members and members on leave without pay.
- Conduct research and analyze data on assigned projects to identify and recommend administrative and process enhancement solutions.
- Review, update and maintain information and documentation on the intranet site and on various shared information portals and databases pertaining to member services.
- Participate in multi-disciplinary teams assigned to special projects and work collaboratively with employees in other sections.
- May be required to provide backup for other similar level positions.
- May be requested to undertake other related duties on a periodic basis.

**How do I qualify?**
- Completed secondary school or equivalent.
- Two (2) to three (3) years’ experience in performing secretarial, clerical, and administrative duties, or an equivalent combination of education and experience.
- Fluency in both French and English is **required.**

The Administrative Assistant requires:

- Knowledge of office management
- Knowledge of file management
- Experience researching, analyzing information to prepare reports, letters and related documentation
- Experience providing administrative support to a team
- Experience coordinating and maintaining electronic and manual filing systems
- Experience coordinating and implementing meeting and event logistics
- Experience preparing meeting agendas and taking minutes for distribution
- Experience preparing reports, correspondence, and other documents
- Computer skills and experience with word processing and communication tools

**Why work with us? Here are our benefits**:

- Permanent Full-time (35 hours per week)
- Salary Range: $49,632 to $62,041 (G2)
- Group Benefits (Health, Dental, Life insurance, Disability Insurance)
- Pension Plan
- Vacation (4 weeks/year) and other generous paid leave

**How to apply**:
b) Please submit a cover letter and resume. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- We thank all applicants for their interest. Only those selected for an interview will be contacted._
- We are committed to providing an inclusive, psychologically safe, harassment-free, and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of this process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential._
- Until further notice, all interviews will be conducted over video calls._

**Job Types**: Full-time, Permanent

**Salary**: $49,632.00-$62,041.00 per year

**Benefits**:

- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Do you have experience in researching, analyzing information to prepare reports, letters and related documentation?
- Do you have experience in coo