E-commerce Specialist

Calling all innovators, disruptors, and dreamers
Join us at L’Oréal, the world's #1 beauty company present in over 150 markets. For over a century, we have been transforming; fueled by data, tech, innovation, and science. Together, we tackle big challenges while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. So, let's team up and create the beauty industry of the future together
At L'Oréal Professional Products Division, we have more than 110 years of avant-garde to define the present and shape the future of professional beauty. We are an open space for innovation and technology while we take care of the planet, creating more hope and less waste, we create as unique experiences in every channel, just as unique as you are as you are. We are the cutting edge. If you are passionate about beauty, technology and sustainability; motivated by data, disruptive, creative and a great team player, I will be thrill to talk to you about this opportunity.
A Day in the life
As an E-commerce Specialist for L'Oréal Partner Shop, you'll be working closely with the LPS Ecom Manager and the wider team to elevate the online experience for our professional partners. This role offers a unique opportunity to blend your technical skills with your passion for beauty, contributing directly to the growth of our professional products business in Canada.
Your future team
Get ready to join a crew of passionate, data-loving individuals. We're a collaborative bunch who believe in the power of data to drive meaningful connections with beauty professionals and consumers alike.
User Experience & Platform Excellence
- Oversee and maintain the L'Oréal Partner Shop website, ensuring optimal performance and a seamless user experience.
- Manage regular content updates, including product information, promotions, and educational resources.
- Collaborate with IT and global stakeholders for new features UAT and maintain platform stability.
- Conduct regular website audits to identify areas for improvement and enhance user experience to grow online sales.
- Own platforms excellence (tagging, SEO)
- Maintain and update the online product catalog, ensuring accuracy and completeness of product information.

Promotion and commercial support
- Localize and adapt global multi-brand content to support local commercial and marketing strategies.
- Collaborate with marketing and commercial teams to develop and implement engaging website content in a multi-brand ecosystem
- Implement the merchandising calendar, ensuring timely and relevant product displays and promotions.

**CRM & Data Analysis**:

- Plans, manages and execute personalized CRM campaigns across channels including targeting, content and creative input, in collaboration with Marketing & Education
- Learns about customer and consumer behaviours, builds segments and ensures

data-driven customer approach
Reporting
- Track and report on key e-commerce KPIs, providing insights and recommendations to optimize online sales performance.
- Continuously test and learn new approaches to optimize online content for maximum conversion.

Who you are
- A digital-savvy individual with an understanding of e-commerce best practices.
- Proven experience managing website content, implementing merchandising and CRM strategies, and analyzing e-commerce data.
- Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams.
- A proactive and results-oriented approach, with a strong drive to achieve business objectives.

If you're energized by the idea of using data to tell stories, influence strategies, and ultimately, build lasting relationships with beauty professionals and consumers, this role is for you.
What we offer
- Competitive health/dental insurance and participation in the Registered Retirement Savings Plan (RRSP) from your first day
- Defined benefit and defined contribution pension plan
- Access to a 24/7 telemedicine service (Maple)
- Hybrid work model (minimum 3 days/week in the office)
- Special Friday schedules
- Subsidized cafeteria, free coffee, soups, and tea
- Access to numerous virtual learning platforms
- Phenomenal vacation policy
- Paid year-end holiday week
- $500 wellness account per year
- Exclusive employee discounts of up to 50% (WOW)
- Free BIXI membership and STM discounts
- Reimbursement of professional licenses
- And much more

The Group strictly prohibits discrimination against any applicant for employment because of the individual’s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
We are proud to be an equal opportunity employer.