IT Support

Our community acknowledges that we gather on the unceded Coast Salish territories of the Kwantlen, Katzie, Tsawwassen, and Semiahmoo First Nations.

Southridge is an independent day school located in South Surrey, BC with 680 students enrolled in Kindergarten through Grade 12. We have a tradition of developing well rounded students with a balance of knowledge and goodness, inspiring students to go out into the world and make a difference.

Southridge is affectionately described as a lighthearted place of serious purpose and we want you to know its true If you're passionate about working in an energizing environment with colleagues that value building strong relationships, fostering strong minds and good hearts through student-centered teaching and learning, and community all while having fun, we want to hear from you

POSITION DESCRIPTION

IT Support

POSITION OVERVIEW

This position is responsible for providing technical support and assistance to end-users and daily IT operations, ensuring efficient and effective resolution of hardware, software, and general technology concerns. In addition, this role will ensure a safe, positive, and reliable experience while supporting the educational and operational initiatives of the school.

PRINCIPAL DUTIES AND RESPONSIBILITIES

**Daily Operations**:
Provides technical support and expertise for school owned devices and technology.

Responds to daily IT support tickets submitted for resolution.

Reports security, networking, and policy issues to the Systems Administrators.

Preserves an accurate inventory of the school’s information technology assets.

Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Supports and troubleshoots Google Workspace, Office 365, and other school supported systems.

Assists the System Administrators with the coordination and planning of IT installations or projects.

Performs regular clean-up, maintenance, troubleshooting, healthy and safety, secure storage and the proper working condition of equipment and resources.

Assists faculty and staff on technology use in classrooms and meeting spaces.

Supports employees and students with computer-related issues, including hardware and software.

Provides advice and training to users in response to identified difficulties.

Provides after hours and/or weekend support as required for events, meetings, or special circumstances (IT/AV).

Performs other duties as assigned by the Director, Information Technology

**Laptop Program**:
Provides day-to-day support for the 1:1 laptop program.

Orders parts, repairs laptops, updates inventory and informs the System Administrators of any changes or anomalies.

Unpacks, stores, labels, and ensures quality control of laptop inventory as received by the School.

Performs laptop imaging and configuration at the end of the yearly cycle.

Interacts and supports technology for students in grades 4 - 12 with care and patience.

**Audio/Visual Support**:
Provides support and assistance to the AV Specialist, including setup, testing and takedown of equipment for school related events and/or activities.

Assists the A/V Specialist (as needed) for clean-up, maintenance, troubleshooting, healthy and safety, secure storage and the proper working condition of equipment and resources.

Required to attend and support the A/V Specialist for key events, such as Open House(s), Gala, Country Fair and Winter Feast.

Responds to A/V support tickets submitted for resolution and as required.

**QUALIFICATIONS**:
Enrolled in a computer science, technical support, or related undergraduate degree or diploma program.

IT industry certifications (MCP, A+, Network+, etc.) will be considered an asset.

Strong interpersonal skills, a friendly attitude, and the ability to communicate with staff, faculty, and students on a broad range of technical issues or queries.

Ability to follow and execute procedures to ensure a positive user experience for teaching, learning, and working accurately and consistently.

Ability to take direction from other IT Department members with a positive attitude and willingness to learn.

Moderate understanding of hardware and software technology.

Excellent troubleshooting and communication skills.

Superior organizational and time management skills.

Experience with Audio/Visual equipment and knowledge will be considered an asset.

Ability to take direction, be a self-starter and prioritize requests.

Ability to work independently and as part of a team.

Ability to lift 25 kilos.

As a team player be able to work in a high-paced, service-oriented environment.

**VALUES**:
Is a lifelong learner

Has excellent study, critical thinking, and communication skills

Is a creative and independent thinker

Has a positive attitude

Seeks their passion

Believes in the value of trust, tolerance, compassion, and respect

Understands the sacrifice and reward of community service

Has an a