User Support Technician

6 days ago

Surrey, Canada JAI IT SOLUTIONS INC. Full time

Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- **Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- ** Personal suitability**:

- Client focus
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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