User Support Technician

7 days ago

Surrey, Canada MITB Mechanical & IT Bulls Inc Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Computer hardware or software retailer/wholesaler
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:

- Android
- Shell script
- Device drivers
- MS Office
- MS Windows
- Wireless networks
**Work conditions and physical capabilities**:

- Work under pressure
- Tight deadlines
- Physically demanding
- Attention to detail
**Personal suitability**:

- Client focus
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week

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