Development Officer

Job Title: Development Officer

**Organization Summary**

Founded over 30 years ago, Crossroads Hospice Society (CHS) has the honour of serving the Tri-City communities of Anmore, Belcarra, Coquitlam, Port Coquitlam, and Port Moody. As a non-profit society, CHS supports its communities through its 10-bed stand-alone hospice residence is operates in partnership with Fraser Health, as well as Grief and Loss Services, and its Thrift Store. The Hospice allows individuals to live their final days in peace and comfort in a home-like setting. CHS is supported by an incredible team of employees and more than 200 volunteers.

**Job Summary**

Reporting to the Executive Director, the Development Officer plays a critical role in the coordinating and overseeing all of CHS’s fundraising operations. The Development Officer manages and directs grant/proposal research and submissions, annual campaigns, planned giving, in memory giving, direct mail, major gifts, and assigned third-party events. A skilled relationship builder and an effective communicator, the Development Officer works independently as well as part of team, engaging successfully with the Board of Directors and CHS volunteers. As part of the CHS management team, the Development Officer supports the advancement of CHS’s financial sustainability and stability.

**Key Responsibilities**

**Donor Stewardship & Program Management**
- Identify and engage with new donors and funders that align with CHS’s vision, mission, and values
- Develop and implement fund development initiatives designed to solicit and secure a diversity of sustainable funding
- Develop and maintain relationships with a wide variety of donors, sponsors, and funders
- Identify and expand community and corporate sponsorships to secure new donors and funding partners
- Maintain a sustainable donor stewardship and recognition program that provides donors with regular communications, engagement opportunities, and organizational accountability
- Enhance donor satisfaction through responsiveness to inquiries, with prompt and effective problem-solving
- Manage fundraising events and invitations, and provide support to all other CHS events including in-person attendance and presentations
- Develop marketing materials, i.e., newsletter articles, press releases, and brochures
- Manage and engage with CHS social media channels ( Facebook, Instagram)
- Work cooperatively with CHS Executive Director, volunteers, and staff

**Administration & Operations Management**
- Lead the ongoing development of fund development policies and procedures, to ensure best practice and alignment of internal control mechanisms and legal requirements
- Oversee administrative functions of the fundraising program (i.e., reconciling donations, receipt preparation and distribution, etc.)
- Provide support to the leadership team to develop, manage and mine the organization’s major donor database; adhere and oversee privacy policies as they relate to donor and funders database
- Provide support to the leadership team to lead the preparation, approval, implementation, and management of the fund development budget for the development programs, campaigns, and activities
- Develop, implement, and monitor processes, systems, and internal controls necessary to achieve fundraising targets
- Provide continuous reporting on the status of financials and targets to the Executive Director and Board; prepare written annual report for AGM
- Contribute if required to actively participate in relevant Board and Committee meetings to provide recommendations, input and support for fundraising objectives and initiatives
- Model CHS’s core qualities of honesty, integrity, responsibility, and confidentiality

**Volunteer Management**
- Support the development of a volunteer team that represents, respects and values diversity and inclusion
- identify opportunities to enhance volunteer capacity and capabilities
- Ensure volunteer scheduling is designed to support the evolving needs of CHS
- Promote an engaged and active volunteer culture, grounded in communication, cultural safety, and clear processes and procedures
- Monitor and assess volunteer engagement through regular communication
- Maintain the accuracy and confidentiality of volunteer information
- Model CHS’s core qualities of honesty, integrity, responsibility, and confidentiality
- Demonstrate and follow all safety guidelines and procedures to support and ensure a safe work environment and support the overall safety of staff and volunteers

**Requirements**:

- Bachelor's Degree in related field, ideally supplemented with additional fundraising education and/or CFRE certification
- Minimum five years of progressive experience, including a proven track record in fundraising, pipeline development, fundraising strategy development, donor cultivation and relationship management
- Experience in leading fundraising activities and initiating effective fundraising strategies and programs that