Web & IT Support Specialist

**Roles**:

- Coordinate tickets, technicians, and maintain communications with clients or internal team, keeping them informed as support requests are received, progressed, and resolved.
- Troubleshoot and diagnose website, hardware, software, and network problems, and implement timely solutions to minimize downtime and disruption.
- Assist clients with website setup, configuration, and maintenance tasks, including content management system (CMS) administration, website backups, and security updates.
- Collaborate with internal teams (Software Engineers, Web Programmers, Systems Administrators) to escalate complex technical issues and coordinate resolution efforts, ensuring high levels of client satisfaction.
- Perform routine maintenance tasks such as system updates, software installations, and security patches to keep client systems up-to-date and secure.
- Document support activities, including troubleshooting steps, resolutions, and client communications, to maintain accurate records and facilitate knowledge sharing within the team.
- Stay informed about industry trends, best practices, and emerging technologies to continuously improve skills and knowledge in web and IT support.

**Skills / Qualifications**:

- Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support role, preferably in a web hosting environment or IT service desk.
- Knowledge of web technologies such as HTML5, CSS3, JavaScript, jQuery, and Bootstrap, and familiarity with popular content management systems (e.g., WordPress, Shopify, etc).
- Experience programming in.NET/C# MVC and.NET Core.
- Solid knowledge of SQL Server and T-SQL.
- Understanding of Object-Oriented Programming (OOP) principles.
- Experience with Visual Studio and collaborative development tools.
- Proficiency in troubleshooting hardware, software, and network issues, with a solid understanding of TCP/IP networking, DNS, and web server configurations.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are an asset.
- Broad range of computer hardware knowledge, including desktops, laptops, servers, printers, iMac, MacBook, smartphones, and other peripherals.
- Working knowledge of Active Directory, DNS, and DHCP.
- Proven analytical, problem-solving, critical thinking, research, and documentation skills.
- Ability to effectively prioritize workload and execute tasks.
- Highly adaptable and self-motivated to learn new technologies.
- Exceptional customer service skills with a focus on building rapport, listening, and effective questioning.
- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users effectively.
- Ability to work independently with mínimal supervision, as well as collaborate effectively within a team environment.
- Valid G Ontario driver’s license.

**About the Company**:
VS Group is an innovative, disruptive, business powerhouse. We value relationships, transparency and trust.

After 27 years in business, we are a fully bilingual agency with a multi-disciplinary structure of people working in the same environment. Our approach is simple, we keep our skills current and continue to successfully provide the best advice possible to our client, so they can stay ahead of the competition. We firmly believe, when our clients are successful, so are we. We are aware and in touch.

We serve diverse industries nationally and internationally and deliver top quality, best-in-class work to help our clients succeed.

We encourage, support and provide continuous training and professional development. With the diverse services we provide and a team with various skill set it makes VS Group a unique place to work with multiple option to grow and learn.

**Compensation & Benefits**:

- Competitive wages tailored to experience, and skill set.
- Health spending account.
- Parking provided.
- RRSP matching program.
- Wellness account.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person