Technical Support Specialist

**EXTERNAL VACANCY**

**ONE (1) PERMANENT FULL TIME**

**INFORMATION SYSTEMS TECHNICAL SUPPORT SPECIALIST**

**SALARY: FROM $64,291 TO $80,418 YEARLY BASED ON EXPERIENCE**

The incumbent will be responsible to the IT Manager. Responsibilities include assisting the Information Systems Technical Support staff with ongoing user support.

**WHAT WE OFFER**:

- Competitive salary and pension
- Attractive benefits package
- Fitness Centre access

**RESONSIBILTIES**:

- Record, prioritize, assign, monitor and follow up on progress for all tickets
- Collaborate with Subject Matter Experts, assign to SMEs as required
- Provision access to various systems and services for all users of NBRHC
- Investigate non-standard / unique requests and bring forward recommendations
- Troubleshoot and provide end-user support for all hardware and software issues that cannot be handled at the service desk
- Install, replace and retire assets as required to keep our fleet of equipment current
- Testing and installing computer hardware including cabling, terminals, printers, personal computers, network and communication hardware
- Provide one-on-one training as required and create end-user documentation or communication to aid end-users with using the systems and services

Assisting in the operation of the Information Systems Service Desk
- Provide after hours on call support using a rotational schedule with other IT staff
- Other duties as assigned

**QUALIFICATIONS**
- Graduate of a 2 year recognized Community College Program with exposure to computer hardware and systems operations (e.g. Computer Engineering Technician) or equivalent required
- CompTIA A+ (or equivalent) and ITIL Foundation certification an asset
- Experience and practice in hardware troubleshooting and simple repair required
- Excellent communication, customer service, and interpersonal skills required
- Good attendance and work record required
- Valid driver’s license required
- Must demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers, and visitors
- Must support and contribute to a culture of safety and prevention of adverse health events in the organization
- Experience in a hospital computing environment an asset
- Bilingualism (English/French) an asset

Criminal Reference Check including the Vulnerable Sector Check recent within six (6) months is a requirement

**The posting will remain open until the positions are filled.**

**THE ORGANIZATION**

North Bay Regional Health Centre (NBRHC) is a unique health care organization with three primary roles: providing acute care services to North Bay and its surrounding communities, functioning as the district referral centre providing specialist services for smaller communities in the area, and it’s the specialized mental health service provider serving all of northeast Ontario. At more than 400 beds, our state-of-the-art regional health centre has over 150 physicians, 2300 employees and 250 volunteers.

**THE COMMUNITY**

North Bay is located 3.5 hours north of Toronto, just north of the district of Muskoka, and 3.5 hours west of Ottawa. With a population of 54,000 and a catchment area of 180,000, it is a safe and welcoming community that offers a healthy and balanced environment for working, living and raising a family. North Bay is situated on the shores of two large lakes (Lake Nipissing and Trout Lake) and boasts beautiful scenery and four distinct seasons. Whatever your interests are, you will have access to numerous activities and amenities within minutes from your home-reclaim your work-life balance and join us
- **NBRHC is committed to achieving 100% compliance with its COVID-19 Vaccine Policy. As a result, please be advised that in order to be eligible for employment at the Health Centre, all new hires must be compliant with our COVID-19 Vaccination Policy and must be fully vaccinated prior to commencing employment. To be considered fully vaccinated, an individual must have received the full series of a COVID-19 vaccine or a combination of COVID-19 vaccines approved by the World Health Organization (e.g. two doses of a two-dose vaccine series or one dose of a single-dose vaccine series) and received the final dose of the COVID-19 vaccine at least 14 days ago.**_

**We are an equal opportunity employer. We thank all applicants for their interest.**

**Salary**: $64,291.00-$80,418.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift

Work Location: In person