Customer Success Specialist

InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.**

With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads, close more deals and grow their business.

Reporting to the Vice-President Operations, the Customer Success Specialist will:

- Collaborate with the sales team to provide our clients with a successful onboarding experience
- Guide the customers through the product to ensure that they are on the right path to success
- Build a relationship with the customer and introduce them to the company’s culture, people, and processes.

**You are passionate, proactive, and a great communicator - send us your resumé**

**Responsibilities**:

- Provide excellent support and ensure a high retention rate.
- Drive customer loyalty and product adoption through webinars, newsletters, videos, and social media posts.
- Provide remote training and support to clients.
- Create “how-to” training videos, including scripts, recording the videos, and performing the video editing.
- Support the improvement of current or the creation of new web-based or instructor-led training courses.
- Update course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities.
- Contribute to the creation of educational content.
- Assist with renewals/cancellations.
- Support processing/payment of invoices and management of accounts receivable/collections.
- Conduct prompt, courteous, and persuasive telephone collection calls and following up on past due accounts

**Must Haves**:

- 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role. (SaaS, Marketing Agency/IT or Real Estate industry experience preferred).
- Excellent Presentation Skills
- Impeccable written and verbal communication and interpersonal skills.
- A positive attitude and ability to excel under pressure.
- Capable of working independently and cross-functionally, multitasking.
- Detail-oriented with strong time management skills.

**Good to Have**:

- Knowledge of the digital marketing space, and a passion for marketing technology.
- Technical/Documentation writing skills.
- Video Editing software knowledge.
- Experience with HTML and Content Management Systems (CMS).
- Canadian University degree and/or college diploma in Business/Marketing/ or related field.

**What We Offer You**:

- A fun and vibrant culture that welcomes everyone's talent, ideas and original thinking.
- Join one of the fastest growing marketing companies in North America and be part of a fresh and exciting developments.
- Great earnings and career advancement potential.
- Benefits and performance bonuses.
- Convenient location - 2 min walk from Sheppard West subway station.
- _**This position is an on-site position - the employee will have to work at our office.**_

**iNCOM Web & e-Marketing Solutions is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, etc.**

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We strongly recommend that our team members are fully vaccinated against COVID-19.

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer Success: 2 years (preferred)

Work Location: One location