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Customer Support Specialist

2 weeks ago

North Bay, Canada FDM4 International Inc Full time

**What will you do as a Customer Support Specialist?**
- Respond to and manage support calls
- Troubleshoot software and identify root causes of software issues
- Address and find solutions for customer product issues
- Define and provide scope to custom software change requests on behalf of clients
- Train customers on using FDM4 aligned to their unique needs

**Qualifications**
- Customer Support experience (or other relevant experience)
- Ability to communicate effectively (verbal, written, and listening)
- Train and present concepts with confidence
- Aptitude for problem solving
- Proficiency in using (or the ability to quickly learn) software programs+

**Why Work for FDM4?**
- Successful applicants will be provided with on-the-job training as well as opportunities to grow their knowledge, skills, and career
- Competitive salary
- Health and benefits package
- Supportive team atmosphere (we all succeed when you succeed)
- Access to the best tools and technology available
- Increase your knowledge in the areas of Information Technology and Business

Pay: TBD

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Application question(s):

- What is your highest level of education?

Work Location: In person