Bilingual Call Center Agent

2 weeks ago

London, Canada Bill Gosling Outsourcing Full time

Amazing opportunities don't just happen

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

We are currently hiring **Bilingual (French/English) Call Center Agents** to add to our Team.

**Full Time Opportunities**

**Competitive Salary**

**Hybrid work environment (minimum of 1 day per week in office)**

**Equipment will be provided by us**

**Fluent in French & English**

**First Day of orientation will be onsite**

**WHAT YOU WILL DO**

As a Bilingual Call center Agent,
- Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
- Negotiate payment terms/arrangements if applicable.
- Review account status/information thoroughly to understand the customer’s inquiry/need.
- Respond to inquiry/need and decide upon the most appropriate solution, if applicable.
- Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Champion company core values and other company programs
- Other duties as assigned

**WHY WORK WITH US**
- Salary starting at **$21.00/ hour + Potential Bonus** (if applicable)
- Health & Dental Benefits available after an initial waiting period
- Casual Dress Code
- Amazing work culture where you can learn and grow
- Full Time - Various shifts including afternoons, evenings, and weekends
- Hybrid work environment (minimum one day per week in office, as per client requirements)
- Refurbished historical building across from Budweiser Gardens
- Close to Covent Garden Market
- Free coffee, tea, hot chocolate and lattes in our kitchen
- Enjoy the onsite gym
- Play in the arcade or check out the downtown views from our rooftop patio
- Public transit stops steps from our door
- Desks that adjust to standing

**ABOUT YOU**
- **You must be fully fluent in both French and English **(written and verbal)
- You enjoy talking to people on the phone
- You are empathetic, a good listener, and want to help others
- You have a desire to grow and drive your career forward

**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

**Office Location: London, Ontario**

345 Ridout St. N, Suite 200

London, Ontario

N6A 2N8

**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence. _

**Salary**: From $21.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in London, ON N6A 3N7

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