Call Centre Agent

2 weeks ago

London, Canada ConnexOntario Health Services Information Full time

To join our winning team, we are looking for a**:Call Centre Agent for a Mental Health and Addictions Services Information Centre. This is a Relief/casual position.**

**Essential duties & responsibilities**:

- Providing information and referral, supportive listening and brief crisis intervention for those individuals contacting Connex

**Requirements and specifications**:

- **Must be able to work varied hours, including holidays, weekends and overnight shifts.**:

- Availability for weekday training is an asset.
- University Degree or College Diploma in the health and/or social sciences field.
- Experience in mental health and/or addiction systems is preferred.
- Proficient in verbal and written communication.
- Ability to communicate effectively with dignity and respect.
- Experience in telephone risk management, lethality assessment and crisis intervention would be an asset.
- Call Centre experience is an asset
- Bilingual in English and French or any other language would be an asset.
- ASIST training would be an asset

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization’s policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring.

**Job Type**: Casual

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Wellness program

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed

Work Location: In person

Application deadline: 2024-10-25

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