Auto Parts Incoming Call Center Agent

**Position Title**: Auto Parts Incoming Call Center (Central Order Desk) Agent

**Location**: Canusa Head Office, London, ON

**Type of Employment**:Full-time permanent, office position

**Compensation**:Competitive wage based on experience & Comprehensive group benefits

**Hours**:

- 40 to 44 hours/week
- Monday to Friday
- Rotating Saturdays

**Position Summary**

The primary objective of this role is to provide excellent customer service to our valued customers via telephone or web, using the company database and parts catalogue. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals for APC network customers, Canusa’s Associates, and third-party customers.

**Who are we looking for?**
- An individual with a passion for cars and knowledge of aftermarket automotive parts with sales/repair/service experience.
- A team player with a strong work ethic, positive attitude and customer-focused mindset.
- A dedicated individual looking for long-term employment

**Who are we?**

**Key Responsibilities**
- Provide outstanding customer service and assist customer inquiries using automotive knowledge, company database and parts catalogue
- Answer inbound calls, process orders and make follow-up calls to customers from across the APC network in a professional manner
- Collaborate with the Central Order Desk team, APC store branches, warehouse staff, and other departments to service customers
- Route calls to appropriate store locations
- Make follow-up calls to customers as necessary
- Make inventory checks to ensure product availability
- Proficiently use Elite Extra technology (training provided)
- Other duties as assigned by the Central Order Desk Supervisor

**Key Requirements and Experiences**
- ** Aftermarket automotive parts experience (service/sales/repair) - 2 years**:

- ** Customer service experience - 2 years**:

- Strong communication skills (verbal and written)
- High level of professionalism
- Strong computer skills (e.g. Outlook, Excel, Word, online database, web-based training)
- Basic mathematical skills and a strong understanding of basic units of measure

**Desirable Skills and Abilities**
- Positive attitude with a flexible mindset
- Accountability and dependability
- Sound analytical thinking, planning and execution skills
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Attention to detail and excellent organization skills
- Ability to multi-task
- Excellent problem-solving skills
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Ability to understand, respond to, and work with a diverse population
- Ability and willingness to improve, learn and adapt in accordance with new procedures, change and technology

**Why work with us?**
- A supportive culture with opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred Profit Sharing Plan (Retirement Savings Plan)
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

**Transportation**

Canusa headquarters is not located on a bus route. Individual transportation will be required.

**References**

References from previous employment or education may be required.

INDHP