Hybrid Bilingual Call Center Agent

2 weeks ago

London, Canada Bill Gosling Outsourcing Full time

We are looking for **Bilingual Call Center Agents** to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.
- Respond to customer inquiries, providing timely and accurate information in both French and English
- Resolve customer issues, ensuring high satisfaction levels and adhering to company standards
- Maintain a high level of professionalism while interacting with customers
- Document interactions and maintain up-to-date records in our systems
- Collaborate with other departments to resolve customer concerns efficiently

**Additional Job Description**
- Previous experience in a call center or customer service role is required
- Strong communication skills with an emphasis on customer satisfaction
- Ability to work in a fast-paced, dynamic environment
- Problem-solving skills and the ability to handle difficult situations calmly and professionally
- Excellent organizational skills and attention to detail
- Basic computer skills and familiarity with CRM software

Pay: From $21.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in London, ON N6A 3N7

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