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Call Center Sales Representative

2 weeks ago

North York, Canada Carry Telecom Inc Full time

Job description

**Call Centre Customer Service Representative**

**Requirements and Responsibilities**:
**Position Summary**:
Manage large amounts of inbound and outbound calls in a timely manner. Process online orders and answer customer enquiries.

**Essential Duties and Responsibilities**:

- Achieve conversion and revenue targets on orders
- Resolve customer issues and meet customer needs
- Utilize First Call Resolution on prior orders
- Achieve call quality, productivity, and accuracy targets
- Utilize multiple computer systems
- Record and enter call activities into a computer information system software

**Required Knowledge, Skills & Abilities**:

- Excellent voice quality, tone, pronunciation, and inflection
- Strong computer, web navigation, and data entry skills
- Desire to exceed customer expectations
- Professional and confident demeanour
- Extremely helpful to customers
- Open to observation and coaching
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment

**Desired Knowledge, Skills & Abilities**:

- Experience in Telesales or Customer Service, call centre environment.
- Ability to work in a team environment to achieve individual and team targets
- Equivalent or higher College degree is preferred
- Excellent command of the English language.
- French, Mandarin, or Cantonese is an asset.
- Strong negotiation and objection handling skills.

**Salary**: $17.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift

Supplemental pay types:

- Commission pay

Work Location: One location