Bilingual Collection Agent

**We Believe In Fun**:Our hybridized work culture offers the best of both worlds: the flexibility to work remotely and autonomously with the opportunity to collaborate in our vibrant and casual office environment. We believe in fostering a workplace where everyone feels valued and empowered to succeed.

**Position Summary**:To join our hybridized working environment Prefera Finance is in search of a driven, motivated, enthusiastic person with a positive can-do attitude to join our fast-growing team in the consumer finance industry as a full time **Bilingual (Fr/En) Collection Specialist**

As a **Bilingual Collection Specialist**, you will analyze and manage our clients' accounts. You will work with clients to strategize a plan to arrange past due payments and meet monthly goals.

**Who We Are**:Prefera Finance Ltd. is a Canadian-owned, national finance company dedicated to empowering clients through innovative and unique financial solutions. We work with our partners and customers to understand their needs and provide solutions that fit. These solutions include providing flexible, innovative financing programs for recreational products such as motorcycles, boats, trailers, snowmobiles and many more. Prefera also provides leading-edge point of sale solutions for automotive repairs.

**Responsibilities**:

- Providing superior customer service while addressing customer concerns and updating account information
- Communicate with clients via inbound/outbound in regard to past due balances while seeking resolution
- Create payment plans, negotiate payments, provide written correspondence regarding account status etc..
- Analyze data from AR Reports identifying key account issues & suggested resolution
- Leave accurate notes on all accounts worked via our internal platform

**Skills/Abilities**:

- Strong negotiation & problem-solving skills
- Attention de detail
- Intermediate computer skills
- Strong decision-making skills
- Excellent communication skills
- Excellent customer service and phone etiquette
- Ability to work in a fast-paced environment
- Fluent in writing and speaking English & French
- Credit knowledge is an asset
- Skip Tracing experience is an asset

**Qualifications**:

- Previous work experience in a call-center work environment/equivalent
- Previous work experience in providing excellent customer service
- Previous financial collection experience is considered an asset, but not required
- Diploma/Certificate in related industry is an asset, but not required
- Knowledge in Microsoft Office, previous work experience with Excel is an asset
- **Bilingual in French and English languages (speaking, reading and writing)**

**Shift Times**:

- 8-hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM

**Perks**:

- Company Benefits (Health and Dental)
- 3 Weeks vacation
- RRSP Contributions/Company matching
- Great location near major highways
- Positive Culture & amazing team

**Working Conditions**:

- Must be able to sit at a computer for long periods throughout the workday, with intermittent periods of standing, walking to carry out essential duties of the job.
- Ability to communicate through the telephone as a main point of contact with dealer partners.
- Standard 37.5-hour workweek.
- 8-hour shift
- anywhere in between Monday to Friday 8 PM to 8 PM and Saturday’s from 9 AM - 5 PM
- **Required: Ability to commute to our Etobicoke, ON office approximately 1-2 times per week.**
- Prefera Finance Ltd. is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws._

**Job Types**: Full-time, Permanent

Pay: $43,500.00-$46,500.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Overtime
- Weekends as needed

Ability to commute/relocate:

- ETOBICOKE, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- We are offering as a base salary between $43.5-$46.5K depending on prior experience plus up to 10% in bonus. What is your salary expectation?

**Experience**:

- Collections: 1 year (required)
- Customer service: 1 year (required)
- Call center: 1 year (required)

**Language**:

- French (required)

Work Location: Hybrid remote in ETOBICOKE, ON