Junior Intermediate and Senior Collections Agent

3 days ago


Etobicoke ON MW Z, Canada Veritas Alliance Full time

About the Role

We are looking for Collections Agents to manage a portfolio of accounts and support debt recovery initiatives. This is ideal for someone with collections experience or wants a career in collections and is ready to take the next step. Training is provided.

Responsibilities

  • Conduct inbound and outbound client communications regarding overdue accounts
  • Negotiate repayment arrangements and settlements
  • Maintain accurate records in CRM systems
  • Meet performance metrics including call volume, recoveries, and quality standards
  • Escalate complex cases to supervisors
  • Ensure compliance with Canadian debt collection laws

Requirements

  • 1-3 years of work experience
  • Collection or customer service experience an asset
  • Strong negotiation and communication skills
  • Bilingual (English/French/Spanish) an asset
  • Comfortable with performance targets

What We Offer

  • Competitive pay + excellent performance-based incentives + benefits
  • Paid training and professional development
  • Long term recession proof career that provides growth and progression opportunities
  • Supportive, team-oriented culture
  • Senior agents with have the opportunity to work from home or hybrid

How to Apply

Apply via Indeed with your resume. Selected candidates will be contacted for interviews.

Job Type: Full-time

Pay: $36,000.00-$50,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Work Location: In person


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