Junior Intermediate and Senior Collections Agent
3 days ago
About the Role
We are looking for Collections Agents to manage a portfolio of accounts and support debt recovery initiatives. This is ideal for someone with collections experience or wants a career in collections and is ready to take the next step. Training is provided.
Responsibilities
- Conduct inbound and outbound client communications regarding overdue accounts
- Negotiate repayment arrangements and settlements
- Maintain accurate records in CRM systems
- Meet performance metrics including call volume, recoveries, and quality standards
- Escalate complex cases to supervisors
- Ensure compliance with Canadian debt collection laws
Requirements
- 1-3 years of work experience
- Collection or customer service experience an asset
- Strong negotiation and communication skills
- Bilingual (English/French/Spanish) an asset
- Comfortable with performance targets
What We Offer
- Competitive pay + excellent performance-based incentives + benefits
- Paid training and professional development
- Long term recession proof career that provides growth and progression opportunities
- Supportive, team-oriented culture
- Senior agents with have the opportunity to work from home or hybrid
How to Apply
Apply via Indeed with your resume. Selected candidates will be contacted for interviews.
Job Type: Full-time
Pay: $36,000.00-$50,000.00 per year
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
Work Location: In person
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