Operations Manager

- Who Are We?


- Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

- Job Category
Operations

- Target Openings
1


- What Is the Opportunity?


- Key player to implement strategic and tactical operational initiatives. Effectively manages operations and processes associated with production activities (i.e., supports business from initial submission through policy issuance and accounting for the policy life cycle). Sets and monitors performance standards. Collaborates with underwriting and internal support staff to identify training needs, assess quality/performance standards for the account support/services staff and ensure priorities are responsive to achieving business goals. Assures all related activities are delivered in a manner consistent with customer service and expense management focus.

What Will You Do?
- Participate in the implementation of long and short term business strategies to effectively achieve policy service objectives.
- Implement and participate in the development of tactical business planning and monitoring decisions/activities designed to support underwriting decisions which are consistent with achieving business goals.
- Participate in the implementation of operational and policy service strategies, policies, workflow processes and standards. Ensure effective utilization of these strategies, policies, etc.
- Manage account support activities to meet production goals; assure compliance and performance standards are achieved; provide management information as necessary; and utilize all available resources in a cost effective manner.
- Reconcile financial and operational results to ensure all information is correct (i.e. overdue, hit ratio, skip list, etc.) Take corrective action as necessary. Provide management information reports.
- Act in a collaborative capacity with service, billing, HO, etc. to resolve problems/issues quickly. Establish priorities and make workflow decisions. Assure that our contractual commitments are met.
- Manage the effective implementation of new technologies and the utilization of existing systems.
- Resolve operation matters resulting in bottleneck situations to assure business results are not negatively affected by operational problems.
- Establish and maintain positive and productive relationships through on-going dialogue with UW Management, Underwriters and agents/brokers. Meet with them to assess operations performance and identify/resolve issues/problems.
- Develop and maintain effective relationships with internal resources (e.g., Claim, Operations, etc.) to coordinate the delivery of all related services to clients.
- Maintain an appropriate level of customer service.
- Participate in major projects as assigned.
- Develop, coach and mentor staff.
- Lead region level projects.
- Perform all necessary staff management functions to support profit, growth and expense management goals.
- Perform other duties as assigned.
- College or University degree preferred.
- Operations background.
- Bond/Surety experience is an asset.

What is a Must Have?
- High school diploma.
- Two years leadership experience with direct management of staff.
- 6 years of experience related to property and casualty insurance.
- Bilingual in French and English.

What Is in It for You?
- Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
- Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, you’re eligible for free counseling sessions with a licensed therapist.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

- Equal Employment Opportunity Statement
Travelers is an equal opportunity employer. We are committed to providing accommodation to persons wit