Operations Manager

4 days ago

Montréal, Canada KIKI DE MONTPARNASSE Full time

**ABOUT KIKI DE MONTPARNASSE**

We are a luxury lifestyle brand rooted in lingerie and sexual wellness brand that inspires confidence, independence, and imagination and celebrates intimacy. When we launched in New York in 2005 as an experiential mecca for insiders seeking a refined perspective on sensuality and seduction, we quickly built an iconic reputation —one whisper at a time. With fabrics sourced from the finest mills across the world, and delicate pieces handcrafted in our New York City atelier with couture-like precision, every KIKI DE MONTPARNASSE piece feels luxurious, unique, and subtly provocative. Covet. Experience. Enjoy.

**JOB PURPOSE**

At KIKDM, you will be the primary point of contact in the Operations chain for our wholesale customers, the Operations Manager is responsible for managing the full back lifecycle of wholesale orders-from ensuring orders are edited post entry if necessary, to invoicing customers, to ensuring receivables are being met according to customer terms.

This role demands frequent communication, both written and verbal, with wholesale partners and internal stakeholders. It involves strong teamwork and close collaboration with multiple departments across the organization.

You will operate in a fast-paced environment, performing a variety of tasks to ensure the timely and accurate fulfilment of KIKIDM products.

**RESPONSIBILITIES**

**Account Management**
- Prepare and edit order confirmations and send to customer
- Raise orders for replenishment and store openings/events
- Process cancellations, credits, debits, returns of faulty and non-faulty goods
- Work closely with the accounts receivable team to reconcile invoices/investigate discrepancies/raise proforma invoices / follow up accounts credit release
- Support with other customer fulfilment activities in retail and outlet channels as required.
- Provide daily activity reports as needed by the business, leadership or account

**Production Team/Transportation**
- Monitor order to shipment flow to ensure timely shipping and coordinate with wareshouse. Work closely with transportation team and manage customer delivery booking in partnership with carriers.
- Prepare shipments according to customers' requirements, export procedures and provide instructions to wareshouse. Request updates on available goods/QC release etc.
- Arrange and coordinate returns as required.

**Order Management**
- Participate in communication of shortages, vendor delays and re-timings etc to the region/customers.

**PERSONAL PROFILE**

**Required**
- Very good to advanced Excel skills in order to produce reports and interpret large amounts of data
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Understanding of order lifecycle activities
- Understanding of shipping and credit processes
- Good knowledge of managing orders in
- Understanding of logistic and warehouse operations

**Desired**
- Previous experience working with international customer
- Understanding of imports/exports

Language: Fluency in French would be an advantage

Pay: $55,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Paid time off
- Store discount

**Experience**:

- Operations management: 5 years (required)

Work Location: In person

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