After Market Sales and Support Representative

22 hours ago

Vald'Or, Canada MACLEAN ENGINEERING & MARKETING CO. LIMITED Full time

POSITION TITLE: Service Representative and Technical Support

IMMEDIATE SUPERVISOR: Service Manager

LOCATION: Val-d’Or, Quebec

JOB TYPE: Full Time
- The use of the male gender is for the simple purpose of lightening the text, and is not intended to be discriminatory. This job offer is for both men and women.

Our company Maclean Engineering is looking for a service representative and technical support for its branch in Val-d'Or, QC.

About the role: You will be responsible for identifying new sales opportunities, closing sales, growing the business, handling technical inquiries, and providing solutions and support to our customers.

ROLE AND RESPONSIBILITIES:

- Build and maintain strong client relationships with key accounts
- Develop and meet sales targets
- Develop new business with existing customers and/or identify areas for improvement to exceed sales quotas;
- Maintain our AMS records of all sales activities including leads, sales probabilities, future sales opportunities and quarterly reviews;
- Prepare professional offers/submissions and ensure appropriate follow-up;
- Work with engineering, after-sales and product management teams to communicate business and product development opportunities
- Work with the product management team to develop sales programs and promotions for new products/services/components to increase sales and market penetration;

TRAINING:

- High school diploma, minimum, or certificate of completion;
- A post-secondary diploma or degree in a mining or mechanical discipline would be considered an asset;
- Additional sales or marketing education would be an asset.

EXPERIENCE:

- 3-5 years of relevant customer service and sales experience
- Experience selling spare parts and/or after-sales service in the mining industry would be an asset;
- An understanding of underground mobile equipment and its components would be considered an asset;
- Experience with heavy equipment or familiarity with mechanical, hydraulic and electrical components would be considered an asset;
- Fluency in English in spoken and written communication.

THE MACLEAN ADVANTAGE:

- Scheduled Monday to Friday, daytime;
- Competitive salary with bonus program based on individual goals
- Comprehensive benefits program
- 3 weeks vacation from the first year.

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