Order Desk Coordinator

**Entrepreneurial Spirit, Fun, Results, Teamwork.**

**Prime Communications Canada Inc**. is the largest authorized Rogers dealer in Canada, with over 50 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed Internet, information technology, and telephony services to consumers and businesses. As the world of wireless technology continues to evolve, Prime continues to pursue opportunities to expand and grow our retail and business footprint to deliver a great experience to our customers every day.

We are looking for a dynamic, energetic results driven **Order Desk Coordinator **to join our **Business Sales Team. **The Order Desk Coordinator fulfills the product/service orders for our B2B customers via daily communications with the B2B Sales Team. This is a full-time, in person, permanent position at our Head Office in Richmond Hill. Hours are Monday to Friday 8:30 to 5pm with occasional overtime.

**The Order Desk Coordinator does the following**:

- Fulfills Business Sales Representative’s (B2B sales reps) orders for business customers
- Receives orders and inputs into Rogers Corporate system in a timely manner
- Invoices and processes payments through Moneris terminal
- Ships out orders accurately through UPS
- Monitors and coordinates inventory requirements, and perform monthly inventory counts
- Provides internal customer service assistance to B2B reps with sales orders and other issues as they arise
- Develops productive and supportive relationships with B2B reps
- Provides assistance and performs other tasks, including work on special projects and transactions, as required
- Post-Secondary education in Business Administration or a related field preferred
- 1 year order desk experience, processing orders preferably within telecommunication product/services
- 1 year data entry experience in a fast pace high volume setting
- 1 year inventory management systems experience; Overture experience preferred
- 1 year shipping experience; familiarity with UPS, Purolator and Fedex process
- Advanced knowledge in Microsoft Excel and system Savvy with ability to learn new software and systems efficiently.
- Exceptional attention to detail and accuracy; holds oneself accountable to producing quality work
- Solid customer focus skills ensuring exceptional service for internal B2B sales reps
- Assertive when business needs dictate and effective and savvy with all internal/external communications
- Excels under pressure in high volume, tight deadline orientated environment
- Enjoys working autonomously, taking initiative and also as a Team
- Professional attitude and dedicated to principles of continuous improvement
- Proof of full Covid vaccination status will be required
- Prime offers a competitive salary, heath, vision and dental benefits package, eligibility for yearly bonus and a generous employee discount on Rogers/Fido services_

**Job Types**: Full-time, Permanent

Pay: $40,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- What are your salary expectations for this role?
- How many years of experience in Data Entry do you have?
- What is your skill level in Microsoft Excel?
- Are you available to work some weekends and evenings?

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