Order Desk and Shipping Representative

2 weeks ago

Richmond Hill, Canada Wallboard Trim & Tool Full time

This position calls for accuracy and attention to detail to exceed our ‘Business-to-Business’ customer expectations regarding service and order fulfillment.
We strive to ensure the perfect order - right product, right quantities, on time with professional support.

**KEY RESPONSIBILITIES**:
**Logistics**:

- Prepare freight bills and shipping labels for outbound shipments
- Ensure accuracy of freight costs for billing purposes
- Track and trace outbound/inbound shipments as required for Order Status Enquiries
- Verify and resolve any missed shipments or claims with carriers
- Handle customer returns - processing paperwork, keeping customer return log up to date, being the liaison between the warehouse, order desk and customer and shipping carriers to resolve any customer return issues.
- Co-ordinate with warehouse staff on all areas relating to order fulfillment timelines, pick-ups etc.
- Preparing all UPC labels
- Addressing any non-compliance fines received by Dealers

(specifically to cover breaks, vacation, illness, etc.)

**Order Management**:

- Ensure data accuracy with little to no error, correct products, dates, ship from and ship to locations, carriers, quantities, and pricing
- Send priced confirmations & quotes to customers
- Prepare customer correspondence, and samples
- Provide customers with accurate product knowledge and answers as required
- Obtain product knowledge through training sessions, consulting with Sales Reps, and general research of product literature and websites.

**REQUIRED SKILLS AND KNOWLEDGE**:

- Minimum **2-5 years** of Order Desk /Logistics Experience
- College Degree (at minimum) preferred
- Effective time management, organization, and multi-tasking skills
- Attention to detail & accuracy
- Strong communication skills (English): Written & Verbal
- Team player that flourishes under direction, as well as working independently
- Proficient in Microsoft Word, Excel, Outlook

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- logistics: 2 years (required)

Work Location: One location

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