Order Desk Associate

2 weeks ago

Richmond, Canada livingalchemy.ca Full time

We are seeking a detail-oriented individual for Customer Service and Order Desk Associate. This position is responsible for processing orders, receiving and acting on general enquiries regarding the orders and processing documentation resulting from the deliveries. In addition to these duties, the Customer Service Representative will also be responsible for coordinating customer requests and tracking order status on an ongoing basis.

**Requirements**:

- Post-secondary education
- 1-2 years of strong telephone and customer service experience
- Well organized, time-efficient and detail-oriented.
- Excellent and accurate verbal and written communication skills in English.
- Ability to develop strong business relationships and increase sales via telephone by informing existing customers of specials, promotions and new products.
- Strong attention to detail and accuracy
- Ability to be diplomatic, maintain high integrity and honesty.
- Ability to work independently as well as part of a team.
- E-commerce platform and CSM knowledge preferred

Pay: $41,000.00-$54,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- Day shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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