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Ecommerce Order Desk Clerk/administrative Assistant

3 weeks ago

Richmond Hill, Canada Upstaff Full time

**Please note: Language requirements for this position are English and Mandarin**

Our Client is located in the Greater Toronto Area, Canada, and has served Canadian metalworking customers and businesses since 2008 by supplying professional industrial tools. They are a competitive Canadian distributor of Measuring Instruments, Machine Tool Accessories, and Industrial Cutting Tools.

We are looking for an order desk clerk to commit team by assisting in coordinating the e-commerce orders and dispatch-related fulfillment. You will also provide administrative operational support and report activities to ensure that day-to-day activities run smoothly.

**Responsibilities**:

- Quote to customers accurately, providing the customer with alternatives if the required products are out of stock.
- Contact the customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, inventory issue, shipping delays, or other concerns.
- Process customer return/exchange requests.
- Enter daily orders into QuickBooks.
- Pick/fill orders as required.
- Other office and warehouse duties as assigned.

**Required Skills**:

- Excel 365
- XLOOKUP/VLOOKUP
- PivotTable
- Strong English communicating
- Speaking, writing, and listening
- Mandarin communicating
- Excellent Customer Service
- Capable of professionally operating Windows 11
- Attention to detail; taking initiative; analytical thinking.
- Able to work in a fast-paced environment.
- Superb time management skills and the ability to coordinate team activities.
- Works well individually and as part of a team.
- Must be punctual and reliable.
- Prior work experience in a similar field is preferred.

**Additional Application Information**:

- We will send you some practice in Excel and English Writing during the interview. Moreover, the following skills will be taken as assets:

- QuickBooks (Enterprise, Desktop)
- French speaking and writing
- Amazon OPS experience
- Shopify OPS experience

职位类型：全职

薪资： 每小时$18.00起

通勤/搬迁能力:

- Richmond Hill, ON: 稳定通勤，或在开始工作前计划搬家 (必填)

Work Location: One location