IT User Support Specialist

**A little bit about us**:
Proudly Nova Scotian, fiercely world-class. We’re a global marketing service provider, and we specialize in web publishing. We’re a cohesive team of skilled marketing & technology experts whose passions and expertise have made us a worldwide industry leader.

We’re on a track to global success, while still maintaining the atmosphere of a small company. Challenge yourself wherever you are in your career and join us at the crossroads of innovation and results If you’re looking for accelerated opportunities where you can feel empowered to grow, learn, and contribute, join us today.

**Your new role**:
The Enterprise Support Team is responsible for the day-to-day IT support of our Publishing Offices around the world. You will be the first point of contact for any escalation of issues and provide expert technical troubleshooting and fault resolution to any incidents or requests raised. You will also be expected to work on assigned projects, reporting the progress to the IT Operations Manager. This team plays a key role ensuring that employees around the world, both in an office or remote, have the IT tools they need to be successful in their positions to drive our business forward. You are an individual who has a technical mind and has a passion for delivering solutions in the ever-changing world of technology.

**What we want you to own in this role**:

- Follow and improve our guidelines in the execution of a tailored global support strategy.
- Enforce support SLAs to maintain our high standards of support for our corporate staff.
- Act as the front-line support and provisioning of staff hardware and software.
- Proactive monitoring of issues to identify/resolve and mitigate impact.
- Maintain detailed, up-to-date documentation of our corporate processes and policies.
- Staff account provisioning and administration (Active Directory, JIRA, Exchange, etc.).
- Provide individual employee coaching and training on supported software.
- Test new releases of software ahead of time to ensure compatibility.
- Ensure patches and anti-virus signatures are applied regularly to staff equipment.
- Responsible for working with Vendors to order new, or debug existing, hardware or software solutions for staff.
- Prioritize staff uptime and efficiency in our business growth.
- Other duties as assigned.

**A little bit about you and your qualifications**:

- Post-secondary education in related field and 2 years previous IT-related experience.
- Thorough Windows desktop knowledge (MS Office, Outlook, Adobe, etc.)
- Thorough MacOSX desktop knowledge (MS Office, Outlook, Adobe, etc.)
- Android and iOS mobile knowledge.
- Experience administering MS Active Directory, MS Exchange, and MacOS Server.
- Capable of managing the day-to-day tasks for the SCCM enterprise environment.
- Experience with desktop deployment automation architecture, design/migration, and troubleshooting.
- Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems.
- Management of the corporate OS images (Windows and MacOS).
- Experience administering Apple Remote Desktop (ARD).
- Knowledge of common desktop and networking hardware.
- Comfortable with network structures and routing principles.
- Beginner Linux skills and Windows server working knowledge.
- Knowledge of good industry-standard system administration practices.
- Interest in a wide variety of technologies and quick to learn new ones.
- Familiarity with common industry virtualization products and technologies.
- Expert analytical and data-driven decision-making skills.
- Creative thinking and motivated self-starter with an ability to quickly grasp complex concepts and technologies.
- Comfortable working on projects from start to finish under supervision from senior colleagues.
- Strong ability to work within aggressive and dynamic timelines.
- Strong team player and positive contributor to the culture of the business.
- Some physical lifting is required.

**What’s in it for you**:
Top of the line equipment to thrive in your role

Full medical benefits from day 1 for you and your family
- including 100% employer-paid coverage for top-tier Health and Dental Benefits

Generous maternity leave top-up program

Group RSP with employer contributions

️ Start at 3 weeks annual vacation time, with extra vacation time accrued annually and more time off gifted at milestone workaversary

Enhanced flexible work hours, flexible sick days, and an annual fitness allowance

Hybrid working model - join us in the office three days a week

Eligible employees can work internationally for up to four weeks per year

An ever-changing industry and supportive environment to propel your growth

️ Enjoy our beautiful waterfront view with an in-office gym, office bar, and café where you’ll find complimentary drinks and a stocked pantry, and a whole lot more

And lots more reasons to love where you work and what you do

**Mor