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Program Assistant

2 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level M

Please note, this is a temporary contract opportunity covering a leave of absence.

**Secondments are Welcome**:
Click here for more details on secondment opportunities.

**About Western**:
**About Us**:
The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

**Responsibilities**:
**Qualifications**:

- Education:
- University Degree, preferably from Western University

**Experience**:
- 3 years' related experience in a service and team-oriented office environment
- Experience in Registrarial Services
- Experience with PeopleSoft Higher Education System and document imaging software preferred
- Previous experience in admissions would be an asset

Knowledge, Skills & Abilities:
- Excellent verbal and written communication skills including the ability to deal with upset clients, sensitive and confidential situations in a professional and courteous manner
- Ability to write clear, concise procedural documentation
- Knowledge of the Ontario Secondary School education system, post-secondary system and university environment
- Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
- Excellent organizational skills, attention to detail and the ability to balance competing priorities
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds
- Ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
- Ability to multi-task and maintain an organized and effective personal work environment
- Adapts readily and effectively to changing priorities and demands
- Strong mathematical and analytical skills to complete accurate calculations
- Ability to perform in an open office with demonstrated ability to deal with frequent distractions and interruptions while processing a high volume of data and inquiries
- Ability to process large amounts of information and input data into databases with a high degree of speed and accuracy, and follow formal business practices with high attention to detail
- Intermediate proficiency required in Microsoft Office with the ability to learn quickly and adapt to new policies, procedures and technology in a rapidly changing environment
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Familiarity with the university environment including first entry programs and admission policies would be an asset

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.