Restaurant Manager

**Position Title**: Restaurant Manager Fulltime, Seasonal On Location, 383 Keltic In Road, Ingonish NS **Who we are**: Keltic Lodge is a historic resort located in the heart of Cape Breton Highlands National Park overlooking the Atlantic Ocean. Just 2 hours from Sydney, NS, and a 5-hour drive from Halifax, the resort has been welcoming guests to Cape Breton, Nova Scotia since July 1940. **Who you are**: Does delivering on the promise of an incredible guest experience that creates memories and wows the guest makes you say "_I love my job_"? Is training a team of dedicated food & beverage staff to see a common vision and “make it happen” something you excel at? - Then this is the right role for you. The Restaurant Manager is a detail-oriented, organized, creative and dynamic individual. The main function of the Restaurant Manager is to oversee outlet and banquet operations in conjunction with the Bar Manager, to ensure first quality food and beverage service. **Essential Functions (but not limited to)**: - Approach all encounters with guests and employees in a friendly, service-oriented manner. - Maintain regular attendance in compliance with Keltic Lodge standards, as required by scheduling which will vary according to the needs of the hotel. - Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working. - Comply at all times with Keltic Lodge standards and regulations to encourage safe and efficient hotel operations. - Oversee all aspects of the daily operations of all outlets in conjunction with the Bar Manager. - Creating and managing a training program - Train, coach, and counsel employees. - Enforcing and executing disciplinary measures as well as managing inter - and intra - departmental associate relationships. - Ensure supervisor and frontline employees job descriptions are being fulfilled according to standards enforcing departmental policy and procedure. - Ensure quality of offerings in all outlets. - Handle guest disputes and concerns. - Prepare weekly work schedule. - Prepare weekly revenue forecast and actuals at the end of the week. - Prepare payroll. - Approve all necessary requisitions. - Adhere to health department regulations. - Meet and greet guests. - Conduct and attend all required meetings. - Complete tip reporting. - Prepare progress reports. - Responsible for care and upkeep of front of house space and equipment, regular repair lists, special cleaning projects, and equipment replacement should all be coordinated on a regular basis. - Ensuring all associates job satisfaction expectations are met. - Be aware of upcoming groups and major conventions throughout the year. - Control labour cost. - Assist to attract, retain, and motivate all associates; hire, train, develop, empower, coach and counsel, conduct performance reviews, resolve problems, provide open communication vehicles and discipline, as appropriate. - Other duties as required. **Qualifications**: - Must possess outstanding, pro-active guest service skills, pride for the resort, a professional presentation and excellent communication and interpersonal skills. - Must be willing to work all evening, weekend, and late-night shifts. - Previous food and beverage experience in a high-volume establishment - Must have working knowledge of Microsoft Office programs as well as good user of food & beverage POS systems. - Must be able to stand and exert well-paced mobility for up to 12 hours in length and be able to lift up to 50 lbs. on a regular and continuing basis. - Work well under pressure and as part of a professional team - Accuracy and speed in executing assigned tasks. - Must be able to convey information and ideas clearly. - Must be able to evaluate and select among alternative courses of action quickly and accurately. - Must maintain composure and objectivity under pressure. - Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. - Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. - Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. - Must be able to work with and understand financial information and data, and basic arithmetic functions. - Knowledge of Food and Beverage, preparation techniques, health department rules and regulations, liquor laws and regulations. **Experience/Education**: - Minimum 5 years of progressive experience in a restaurant/bar or a related field; or a 2-year college degree and 3 or more years of related experience. Keltic Lodge at the Highlands is owned and operated by GolfNorth Properties Inc., located at 400 Golf Course Road, Conestoga, Ontario. For more information about our company and golf courses, visit golfnorth.ca. Keltic Lodge a