Billing Specialist

5 days ago

Toronto, Canada Cision Full time

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

The billing specialist is responsible to bill, credit and edit invoices for clients, communicating both directly with clients and internal sales account owners. Perform rebills for clients and any other requests from management which includes auditing, account review, special handling, and communication to different levels of employees. The role requires strong communication and organizational skills.

**Responsibilities**:

- Must provide exceptional customer service and be able to de-escalate and resolve conflicts on a regular basis.
- Draft key client deliverables, including customer invoices and credit memos
- Applies rates and discounts to bills
- Assist in the resolution of billing discrepancies and disputes.
- Assist with monthly closing procedures
- Compiling, interpreting, and summarizing billing data
- Supporting accounting operations and client service staff with customer analyses and communication
- Operates an electronic billing system and works with database software
- Compile and review reports
- Works with collections team to pursue past due payments
- Enables billing support to take on customer interactions from sales

**Qualifications**:

- CollegeDiploma(or equivalent) or a related field is required.
- Minimum of 2 years of relevant billing experience in a corporate environment including customer service, credit notes and account reconciliation.
- Working knowledge of Great Plains, Salesforce or similar software is an asset.
- Working knowledge of MSOffice Suite including Word,Outlook, Excel is required.
- Advanced time management, attention to detail and organization skills. Adaptable and flexible with an ability to respond to changing work priorities, pressures and demands.
- Advanced customer service and communication skills to create a positive client experience with each customer interaction.
- Good listening and verbal communication skills to understand customer queries and clarify information, policies, or processes.
- Ability to work independently and as a member of a team.
- Fluency in English & French, written and oral is an asset.

LI-Hybrid

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

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