Deskside Support Technician

2 weeks ago


Quebec City, Canada Pomeroy Full time

Interfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives.
- Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action.
- Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
- Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with mínimal coordination. Recommends changes to procedures and processes; implements as approved.
- Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
- Supports documentation maintenance; updates information and changes as directed.
- Works with less experienced technical and non-technical personnel on both routine and complex projects.

Basic Qualifications
- 2-3 year of Deskside Support experience
- Must be fluent in French
- Must have hardware and software troubleshooting skills
- Must have strong Win 7/10 installation and support
- Worked with Troubleticket Software
- Network Troubleshooting
- Good interpersonal skills to work with customers
- Good analytical and problem-solving skills
- Good communication skills

Work Environment
- Able to lift 50lbs.

Pay: $23.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Quebec City, QC G1P 0B3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Desktop support: 2 years (preferred)
- ticketing: 2 years (preferred)
- French speaking: 2 years (preferred)
- Windows: 2 years (preferred)

Work Location: In person


  • Deskside Support

    2 weeks ago


    Québec City, Canada PeopleToGo Full time

    Position:        Deskside Support/Help Desk/Field Service Technician Location:       Quebec City, Quebec Type:            Full-Time/Part-Time or Per Project   Responsibilities: Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs,...

  • Deskside Support L1

    5 days ago


    Quebec City, Canada Field Tech Service Limited Full time

    We are Know anyone who might be interested? We have full-time IT - L1 Deskside support opportunities available in Quebec City office. If you're not currently looking for a change, please Like, Comment, or Share to help spread the word. Immediate joiner are warmly welcome **Job Type**: Freelance Pay: $3,000.00-$3,500.00 per month Application deadline:...


  • Quebec City, Canada Stefanini, Inc Full time

    **Who we are** **We are unable to provide sponsorship for this role.** - ** Bi-Lingual (French-English)**: - Supporting IT equipment in large corporate environment - Desktop/laptop tech support (Mac and PC) - Windows 7/10 operating systems - Support mobile devices, printers, scanners, wireless, VPN, etc. - IMAC Support - IT equipment...


  • Québec City, Canada PeopleToGo Full time

    Location:       Quebec City, Quebec Type:            Full-Time/Part-Time or Per Project   Responsibilities: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc. Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other...


  • Québec City, Canada Recrutement Full time

    Our firm is currently looking for a IT support technician in one of our four offices, namely, Saint-Georges, Sainte-Marie, Lévis (Saint-Romuald sector) or Thetford Mines. With us, growth opportunities are waiting for you! Your next challenges: Under the supervision of the Director of IT Services, as an IT Support Technician, you will: Respond to user IT...


  • Quebec City, Canada Pomeroy Full time

    **Description du poste** - Interagir avec les utilisateurs finaux pour résoudre des problèmes modérément complexes concernant les fonctions du système signalés par un ticket de problème. - Évaluer les informations de diagnostic et déterminer des solutions de rechange. - Effectuer des activités d'installation, de déplacement, d'ajout et de...


  • Quebec, Canada Heunets Inc Full time

    A technology support company is looking for a Desktop Support Technician as a 1099 independent contractor in Canada. The technician will provide onsite support and troubleshoot issues with hardware and software on various operating systems including Windows and Mac. Candidates should have at least 18 months of IT experience and be proficient in both English...


  • Quebec, Canada Heunets Full time

    A technology service provider is seeking a skilled Desktop Support Technician as a 1099 independent contractor in Quebec. The role involves providing onsite desktop support, troubleshooting hardware and software issues, and maintaining communication with customers. Candidates should have a background in computer science and at least 18 months of IT...

  • QUEBEC, Canada

    4 weeks ago


    Quebec, Canada Heunets Full time

    Desktop Support Technician (1099 Independent Contractor) We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and...

  • IT Technician

    3 days ago


    Quebec City, Canada Great River Financial Services Inc (GRFS) Full time

    **Job type** Full-time/Part Time **You have**: - A passion for excellent customer service and for seeing others succeed - Strong verbal and written communication skills - Problem-solving, critical thinking, and analytical skills - Honesty & Integrity - Comfort in making decisions independently - Attention to detail while also keeping in mind the big...