Deskside Support Level 2

1 week ago

Québec City, Canada PeopleToGo Full time

Location:       Quebec City, Quebec Type:            Full-Time/Part-Time or Per Project   Responsibilities: Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc. Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc. Handle software installation/support/upgrades Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues Provide 2nd level Help Desk support Perform basic LAN and internetworking related activities Handle bench repairs (depot service) & remedial maintenance Respond/update/close calls from National Dispatch/Call Management Center Communicate with customers to diagnose problem, establish E.T.A., and parts requirementsKnowledge, Skills, and/or Abilities Required: Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities Have 3 – 5 years of deskside support experience Have 3 – 5 years of break-fix experience Have strong internetworking and troubleshooting skills Have A+ certification & at least one certification from either Cisco or Microsoft May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) Must be a self-starter and have the ability to manage multiple tasks Can act in a Team Lead capacity Exceptional customer service skills Good communication skills Ability to work independently or as part of a team Ability to complete tasks effectively with minimal supervision Must be available to work flexible work schedules Must have a minimum of a Diploma from a recognized IT programInterested individuals should apply directly with a copy of their most recent resume and daytime contact information.Apply Now

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