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Refund Specialist

3 weeks ago

Montréal, Canada FlightHub Full time

**UNCAGE YOUR** **AMBITION **as a
**Refund Specialist**:
We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for a Refund Specialist with 2+ years of experience to join our Customer Service & Delivery department. Working alongside our VP of Customer Service Experience, you will be responsible for handling customer refund issues efficiently and providing exceptional service through phone or chat to our valued customers.

Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:

- Working in the airline or travel industry and have expert knowledge in GDS operations (specifically with ticket cancellations and refunds);
- Efficiently processing customer refund inquiries using your GDS operations expertise;
- Communicating clearly with customers and airlines, ensuring satisfactory resolutions, in both English and French (with strong written and verbal skills);
- Multitasking and managing multiple cases and adhering to various airline policies simultaneously;
- Using a data-driven approach to optimize refund processes and enhancing customer satisfaction;
- Adapting to changes and evolving circumstances in airline policies;
- Focusing on achieving high customer satisfaction and retention through excellent service delivery.
- **Please note this position is in Montreal, Quebec and on-site.**

**Show us your drive and join our team**

LI-CV

**LIBÉREZ VOTRE AMBITION - DEVENEZ**
**Spécialiste du remboursement**:
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.

Nous sommes à la recherche d'un spécialiste du remboursement avec plus de 2 ans d'expérience pour rejoindre notre département Service à la clientèle et livraison. Travaillant aux côtés de notre vice-président du service client, vous serez chargé de traiter efficacement les problèmes de remboursement des clients et de fournir un service exceptionnel par téléphone ou par chat à nos précieux clients.

De nombreux parcours professionnels peuvent vous préparer à ce changement de vie, mais il est préférable que vous soyez hautement qualifié:

- Travailler dans l'industrie du transport aérien ou du voyage et avoir une connaissance approfondie des opérations GDS (en particulier pour les annulations de billets et les remboursements) ;
- Traiter efficacement les demandes de remboursement des clients en utilisant votre expertise des opérations GDS ;
- Communiquer clairement avec les clients et les compagnies aériennes, afin d'assurer des solutions satisfaisantes, en anglais et en français (avec de solides compétences écrites et verbales) ;
- gérer simultanément plusieurs dossiers et adhérer aux différentes politiques des compagnies aériennes ;
- Utiliser une approche fondée sur les données pour optimiser les processus de remboursement et améliorer la satisfaction des clients ;
- S'adapter aux changements et à l'évolution des politiques des compagnies aériennes ;
- Se concentrer sur la satisfaction et la fidélisation des clients grâce à une excellente prestation de services.
- **Veuillez noter que ce poste est à Montréal, Québec et sur place.