Automotive Dealership Parts Manager

**Automotive Parts Manager - Summary**

Strives to return a targeted profit margin on dealer capital invested in parts inventory. Accomplishes objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, and outstanding customer service.

**Automotive Parts Manager - Essential Duties**
- Forecasts goals and objectives for the department and strives to meet them.
- Trains, motivates, counsels, and monitors the performance of all parts department staff.
- Prepares and administers an annual operating budget for the parts department.
- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and over the counter sales.
- Establishes pricing parameters in each customer category that generate enough gross profit to produce the targeted profit margin while maintaining customer loyalty.
- Establishes individual parts inventory levels and balances them for maximum turnover.
- Ensures that parts inventory turns throughout the year.
- Monitors and adjusts inventory to minimize obsolescence.
- Ensures that all parts are entered in inventory and located accordingly.
- Creates, monitors, and submits stock orders.
- Sets and enforces a policy on the special ordering of parts.
- Analyzes sales, expenses and inventory monthly to maintain profit goals.
- Develops and administers an aggressive wholesale parts program to produce profit.
- Ensures that the same high-quality level of service provided to outside customers and to internal dealership customers.
- Works with other dealership managers to ensure a timely turnaround of parts needed for internal jobs.
- Attends managers meetings.
- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
- Provides technical assistance to parts department employees.
- Monitors parts department employees' attendance.
- Coordinates a prompt, efficient and timely flow of paperwork.
- Directs shipping and receiving efforts to ensure timely processing.
- Monitors daily reports.
- Develops and utilizes a lost sales tracking report.
- Directs outside parts and counter sales efforts, including a telemarketing program to stay connected with customers.
- Develops sales promotions.
- Takes advantage of all manufacturers' inventory co-op advertising.
- Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
- Manages customer complaints immediately and according to the dealership's guidelines.
- Ensures that all dealership purchases are properly accounted for before payment is made.
- Assists in the collection of past-due accounts.
- Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
- Understands, keeps abreast of, and complies with federal, provincial and local regulations that may affect parts sales.
- Maintains professional appearance.
- Other duties as assigned.

**Automotive Parts Manager - Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

**Automotive Parts Manager - Education and/or Experience**
- High school diploma or general education degree (GED); or equivalent combination of education and experience.
- Minimum of 1-year related parts management experience and training.
- **OR;** Minimum of 2 years related parts advisor experience in an automotive dealership environment.

**Automotive Parts Manager - Language Skills**
- Ability to proficiently read, write, and understand English.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
- Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.

**Automotive Parts Manager - Mathematical Skills**
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

**Automotive Parts Manager - Reasoning Ability**
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only lim