Service Manager

6 days ago

Gimli, Canada Shoreside GM Full time

The H5 Group of Companies offers a truly unique experience for its employees. As one of Manitoba's largest employers, we have great opportunities for each and every employee to find their perfect career path. When coming to work with us, you'll find a professional work environment with a group of engaged individuals wanting to provide the best customer experience possible.

We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services.

To be successful as a service manager, you should display a strong industry-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and staff members.

**Service Manager Responsibilities**:

- Ensuring vehicles flow smoothly and efficiently through the service department to maximize hours in the department- Maintaining a high level of customer service through quality and timeliness of service.- Delegating and directing service tasks, and managing service team members to ensure the team's objectives and sales goals are met.- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.- Keeping repair order counts under control and monitor work in process to reduce backlogs.- Implement and maintain effective service process for advisors- Keep up to date with GM warranty standards and policies and ensure processes are built to follow them- Monitoring department issues and client complaints to create methods to lessen recurring issues.- Work with dealership management to maintain staffing levels- Ensure department is clean and organizes and equipment is maintained and cleaned on a regular basis- Monitor shop load in order to run am smooth and productive shop- Maintaining strong relationships with manufacturers, dealers, and sales representatives.
- Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

**Service Manager Requirements**:

- Previous service and management experience may be advantageous.- Strong automotive industry knowledge.- Excellent leadership, communication, sales, and customer service skills.- Computer literacy and good organizational skills.- Strong creative thinking and problem-solving skills.
- The ability to work under pressure and handle stress.

**Why Work for H5 Group of Companies Group**:
- Competitive Compensation Package & Group Health Benefits- Training & Development Support- Telus Online Health- Vehicle Purchase & Service Incentives- Opportunities for Career Advancement- Employee events- Employee recognition & rewards- Fun & Supportive Culture

We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest

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