Service Coordinator
3 days ago
**Responsibilities**
- Contact customers to book appointments for installation team
- Ensure all incoming calls are answered in a timely manner
- Coordinate scheduling with service team
- Complete required paperwork
- Input work orders
- Close service runs
- Book service appointments with homeowners over telephone
**Qualifications & Requirements**:
- 1 to 3 years of customer service experience
- Secondary School completion is required
- A college diploma in a business-related field is an asset
- Excellent written and verbal communication skills
- Proficient with Microsoft Office software
- Ability to meet tight timelines and work under pressure
- Extensive scheduling experience
- Superior customer service skills
- Able to multi-task
- Organizational skills a must
- Ability to handle upset and irate customers
- Experience in manufacturing, construction, or distribution environment an asset
**Accommodation for those with disabilities will be provided on request.**
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
**Experience**:
- Customer service: 3 years (preferred)
- Construction: 1 year (preferred)
Work Location: In person
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