Customer Service Coordinator

2 weeks ago

Woodbridge, Canada AWT Labels & Packaging Full time

From award winning label and packaging solutions, to printed promotional materials, to direct mail, to envelope manufacturing ASL Print FX’s goal is to enhance and protect our customers’ brand. Based in Vaughan, our company’s primary focus revolves around crafting highly embellished labels for industries such as Wine and Spirits, Health & Beauty, Food & Beverage, Promotional, and more.

ASL Print FX is part of the AWT Labels & Packaging family, a North American corporation with nearly 650 employees, which operates facilities in Minneapolis (HQ - USA), Anaheim (USA), Grand Blanc (USA), Hauppauge (USA), Napa (USA), South Elgin (USA), Winston-Salem (USA), Ottawa (CAN) and Vaughan (CAN), as well as Joint Ventures in Poland and China.

**Customer Service Coordinator**

ASL Print FX has one opening for a permanent, full-time, Customer Service Coordinator in the Envelope division.

**Who you are**:

- Experienced in Customer Service and/or Operations with post-secondary education or diploma.
- Proficient with Microsoft Office suite and generally comfortable with technology.
- Proactive problem solver with superior attention to detail.
- Able to achieve planned results by utilizing organization and prioritization skills, while working collaboratively with cross-functional teams
- Excellent communicator (verbal and written skills)
- Multitasker with good time management skills
- Able to create and review technical documentation.
- Safety-first attitude
- Highly ethical worker

**Desirable**
- Experience in the envelope and/or printing industry.

**What ASL Print FX provides**:

- Competitive compensation
- Comprehensive group benefits
- The opportunity to learn and develop professionally with a diverse team in an inclusive organization where everyone can succeed based on merit.
- Open corporate culture anchored on integrity, teamwork, adaptability and responsibility.

**Primary responsibilities**
- Assists customers by responding to inquiries and requests.
- Receives and processes customer orders while ensuring that recorded data is accurate and matches customer’s specifications.
- Monitors customer orders through completion, providing information on job status, pricing, customer inventory levels and delivery.
- Coordinates customers' service needs with other departments to ensure customer satisfaction.
- Produces a variety of reports, including open orders to facilitate their completion up to and including invoicing.
- Proactively updates customer information in CRM software.
- Provides customers with information about available products and services.
- Assists with the development and coordination of personnel schedules to optimize customer service and employee productivity.
- Helps to establish or adjust work procedures to meet schedules.
- Defines, documents and maintains performance metrics, as well as workflow, procedures, and process requirements with the purpose of identifying areas for improvement and suggest solutions.
- Visits customers' premises if needed to obtain orders, address concerns or to better assess customer’s needs.
- Other duties as assigned.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to Commute:

- Woodbridge, ON L4L 8Z7 (required)

Ability to Relocate:

- Woodbridge, ON L4L 8Z7: Relocate before starting work (required)

Work Location: In person

  • Brand & Outreach Coordinator

    5 days ago

    Woodbridge, Canada International Customer Care Services Inc. Full time

    **Brand & Outreach coordinator** **Location**: In Person **Type**: Full Time **ICCS** is a North American BPO leader in customer care, collections, and support services. We’re looking for a **Brand & Outreach Coordinator**to help us shape the way we show up, share our story, and connect with the industries we serve. This is your opportunity to build the...

  • Customer Care Coordinator

    5 days ago

    Woodbridge, Canada Lindvest Properties Limited Full time

    **Job Summary** The Customer Care Coordinator represents the front-line of support for clients once the home has been purchased. This includes ensuring that customers are satisfied with the quality of the products, coordinating trades and service technicians to attend to deficiencies in a timely manner, handling warranty issues pertaining to the home and...

  • Customer Account Coordinator

    1 week ago

    Woodbridge, Canada CRS Plastics Full time

    We are looking for Dynamic, Energetic, Friendly person to handle our Customers. ** Customer Oriented, proactive attitude, multitasking skills **Must have Good communicate skills **Excel - Spread sheet skills are a MUST **Working with Customers, corresponding and coordinating with Internal teams to ensure on time deliveries. **Must be organized, MUST...

  • Customer Service

    23 hours ago

    Woodbridge, Canada Exact Machine Service, Inc. Full time

    **Overview** We are seeking a detail-oriented and organized Customer Admin who is also experienced with warehouse admin to join our dynamic team. In this role you will be hired as a contractor for 9 months with Exact Machine Service, Then on month 10, will be hired as a direct hire by our international machine builder partner. All training will handled by...

  • Service Coordinator

    7 days ago

    Woodbridge, Canada Applied Systems Technologies Inc. Full time

    We are looking for an **organized, detail-oriented Service Coordinator** to help manage day-to-day operations and support both our technicians and customers. **Responsibilities**: - Schedule and dispatch service technicians for calls and preventive maintenance - Act as a key point of contact for clients regarding service status and timelines - Maintain...

  • Service Coordinator

    3 days ago

    Woodbridge, Canada AWD Full time

    **Responsibilities** - Contact customers to book appointments for installation team - Ensure all incoming calls are answered in a timely manner - Coordinate scheduling with service team - Complete required paperwork - Input work orders - Close service runs - Book service appointments with homeowners over telephone **Qualifications & Requirements**: - 1 to...

  • Customer Solutions Purchasing Coordinator

    2 weeks ago

    Woodbridge, Canada CRS Packaging Inc Full time

    We are looking for Dynamic, Energetic, Friendly person to handle our Customers and Suppliers. **Must be able to speak, write in English Fluently**. ** Experience in Customer service / Purchasing is an asset.** ** Customer Oriented, proactive attitude, multitasking skills** **Must have Good communicate skills** **Excel - Spread sheet skills are a...

  • Service Coordinator

    3 days ago

    Woodbridge, Canada SOUSA Convoy Ltd Full time

    FIRST IMPRESSIONS MATTER!! and often the first people our customers meet, need someone to listen to and find a solution to their needs. With customer service our number one priority, having a friendly professional team member is important to us. If you desire to be a part of a team that has been servicing customers for over 35 years and becoming successful...

  • Customer Service Representative

    3 days ago

    Woodbridge, Canada Westlake Pipe and Fittings Full time

    **_We build communities, let us build your career_** **Why choose Westlake Pipe & Fitting?** - Benefits Day 1! - Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage. - Quarterly Bonus Program - Annual Incentive Bonus - Fitness Reimbursement Program: The Company will reimburse up to 50%. - Tuition...

  • Service & Deficiency Coordinator

    2 weeks ago

    Woodbridge, Canada J.D.COLLINS FIRE PROTECTION Full time

    J.D.COLLINS FIRE PROTECTION is an innovative, customer-oriented leader in the fire protection and life safety services sector. Celebrating its 30th year in business, J.D.Collins Fire Protection continues to expand and is looking for conscientious, customer-focused team players to be a part of the company. We are currently seeking an experienced [2 to 5...