After Sales Warranty Service Coordinator

1 day ago

Woodbridge, Canada Vinylguard Window & Door Systems Ltd. Full time

Job Title**:After Sales Service Coordinator**

**Vinylguard Window & Door Systems Ltd **is a proud Canadian manufacturer of Premium Vinyl Windows that set the standard for excellence in the window industry today. We are renowned for supplying the renovation and building markets with the highest quality products, the most accommodating service, and the best warranty in the industry.

**Vinylguard is currently looking for an After Sales Service Coordinator who is experienced in the Vinyl Window Industry.**

**Duties**:

- Coordinate and schedule service appointments for clients
- Communicate with clients to gather necessary information and understand their service needs
- Assign service technicians to appointments based on availability and skillset
- Monitor and track service requests to ensure timely completion
- Maintain accurate records of service activities, including client information, appointment details, and technician assignments
- Collaborate with other departments to resolve any issues or concerns related to service delivery
- Provide exceptional customer service by addressing client inquiries and concerns promptly and professionally
- Assist in the preparation of service reports and documentation as needed

**Experience**:

- Previous experience in a customer service or administrative role is preferred
- Previous experience in Window and Door customer service ideal
- Strong organizational skills with the ability to prioritize tasks effectively
- Excellent communication skills, both verbal and written
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
- Detail-oriented with a focus on accuracy and attention to detail
- Ability to work independently as well as part of a team

We offer competitive compensation, including benefits such as health insurance and paid time off. Join our team of dedicated professionals and make a difference in the lives of our clients.

**Job Types**: Full-time, Permanent

Pay: $17.00-$23.94 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Woodbridge, ON L4H 4J8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Coordinator: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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