Office Administrator

2 weeks ago

Winnipeg, Canada Groove Academy Full time

**About Us**:
We are a fast-growing, community-focused music education business that values creativity, professionalism, and genuine human connection. Our mission is to make music accessible, enjoyable, and empowering for students of all ages — and we’re looking for a dedicated **Office Administrator** to help us manage and grow our operations with excellence.

**Position Summary**:
**Key Responsibilities**:

- Greet and assist students, families, and instructors in person and by phone with warmth and professionalism
- Handle lesson inquiries, enrollments, and ongoing communication with families
- Manage day-to-day administrative operations during studio hours, including scheduling and coordination
- Create, improve, and document internal systems and processes to enhance operational efficiency
- Lead and support staff in resolving minor issues and maintaining a positive team culture
- Take initiative in identifying improvements and implementing solutions
- Assist with sales of instruments, method books, and rentals
- Utilize design tools such as Adobe Creative Suite or Canva for basic promotional materials
- Work within CRMs like HubSpot, Salesforce, or similar to manage contacts, communications, and follow-ups
- Provide administrative support to the leadership team as needed

**Qualifications**:

- Proven experience in an administrative, office management, or customer service role
- Sales or client relations experience is required
- Strong interpersonal skills and a friendly, outgoing personality
- Demonstrated ability to take initiative and lead small teams or projects
- Experience creating and improving internal systems and workflows
- Comfortable using marketing and design tools (e.g., Canva, Adobe Illustrator, Mailchimp, etc.)
- Familiarity with CRMs (e.g., HubSpot, Salesforce) and adaptability to new technology
- Creative thinker with a passion for contributing ideas that help the business grow
- Highly adaptable, fast learner, and able to multitask with accuracy
- Reliable, punctual, and calm under pressure
- Knowledge or interest in music is a bonus, but not required

**Why Join Us?**
- Be part of a passionate and growing team
- Opportunity to bring your creativity and leadership to a thriving business
- Dynamic, people-focused work environment
- Flexible and supportive workplace culture

**To Apply**:
Please attach your resume and a short cover letter outlining why you’re a great fit for this role.

**Job Type**: Part-time

Pay: $16.50-$25.00 per hour

Application question(s):

- Are you located in Winnipeg?
- Do you have music or dance background?

**Experience**:

- admin: 4 years (preferred)

Work Location: In person

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