Guest Services Coordinator

2 weeks ago

Toronto, Canada Marriott International Full time

**Additional Information** Full-time

**Job Number** 23055569

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

  • Guest Service Representative

    2 weeks ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    7 days ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience CentreConsultant** **to join our Guest Services team!** **(Toronto, ON)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    10 hours ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group,...

  • Admin & Guest Services Coordinator

    10 hours ago

    Toronto, Ontario, Canada Stellar Personnel Full time

    About the Role We are seeking an Admin & Guest Services Coordinator with a strong focus on administration, hospitality, and guest services. This role is primarily reception- and admin-based and plays a key part in creating a welcoming, well-organized office environment. Key ResponsibilitiesReception duties, including welcoming clients and guests and...

  • Guest Services Coordinator

    2 weeks ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Full-time **Job Number** 23055569 **Job Category** Rooms & Guest Services Operations **Location** The Westin Harbour Castle Toronto, 1 Harbour Square, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Supply guests with directions and...

  • Guest Service Coordinator

    6 days ago

    Toronto, Canada Tulloch Consulting Full time

    New You Cosmetic Centers are the undeniable leader within the Medical Aesthetics industry, with a chain of unique and successful medical cosmetic clinics in Ontario. We care deeply about our patients; we don’t just provide a service - we deliver guaranteed results unlike anything our clientele has experienced before. We love what we do; that’s why we...

  • Property Manager

    2 weeks ago

    Toronto, Canada Full Home Hosting Services Full time

    We are seeking two versatile individuals for dual roles in property management and guest services, offering an opportunity to contribute directly to our operations and grow with us. **Job Details** - **Location**: GTA (personal vehicle preferred; mileage and gas reimbursement included) - **Compensation**: Competitive salary - **Work Hours**: 30-60 hours per...

  • Guest Services

    10 hours ago

    Toronto, Ontario, Canada CEM Resorts Full time

    As a Guest Services Associate, you'll be one of the first and last people our guests interact with. Your role is to make sure every guest feels welcomed, supported, and taken care of—from check-in to check-out. If you enjoy meeting new people, solving small problems, and creating positive experiences, this role is for you.What You'll Be DoingGreet guests...

  • Guest Services Coordinator

    6 days ago

    Toronto, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...