Guest Service Representative

1 week ago

Greater Toronto Area, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a**
**Guest Experience Centre Consultant**

**to join our Guest Services team**

**(Toronto, ON)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
***
**Guest Experience Centre Consultant **will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Experience Centre Consultant
** **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Guest Experience Centre's Hours of Operation

(Monday-Saturday 9AM-9PM & Sunday 12PM-7PM)
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Service Representative

    1 week ago

    Toronto, Canada Holiday inn Express and Suites Toronto Downtown Full time

    **THE OPPORTUNITY**: Guest Service Representative **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Services Representative

    1 week ago

    Toronto, Canada Cloverdale Mall Full time

    **Guest Services Representative**: **About QuadReal Property Group** QuadReal Property Group is a global real estate company headquartered in Vancouver, British Columbia. Assets under management are $61.2 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has evolved its capabilities to invest in public and...

  • Guest Services Specialist

    5 days ago

    Greater Toronto Area, Canada DelSuites Full time

    Looking for a new challenge in the luxury hospitality industry? **DELSUITES**, a division of TRIDEL, is the largest and most highly recognized corporate housing provider in the Greater Toronto Area. We manage extended stay furnished condominium suites as a hotel-alternative in residential buildings across the GTA. We are looking for a customer centric...

  • Guest Services Representative

    2 weeks ago

    Toronto, Canada TD Place Full time

    The Guest Services Representative will work games and events at TD Place and Lansdowne to ensure each and every fan and guest has an exceptional experience!What you’ll do:Opportunities to work as a Guest Services Representative include: Usher, Gate Usher, Merchandise, Information Booth Attendant, AODA Team, Kid’s Zone Team, Elevator Attendant, Dispatch,...

  • Guest Services Representative

    1 week ago

    Toronto, Ontario, Canada SoHo Hotel Toronto Full time US$50,000 - US$65,000 per year

    ABOUT THE SOHOThe luxury of space is central to the promise of an unrivaled experience at SoHo Hotel Toronto.The SoHo Hotel Toronto, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.We pride...

  • Guest Service Manager

    1 week ago

    Greater Toronto Area, Canada Premiere Suites Full time

    **ABOUT PREMIERE SUITES**: Since 1999, Premiere Suites has been the most recognized and trusted provider of, high quality temporary residences for professionals and families all across Canada. Premiere Suites provides rented furnished apartments, condominiums, and townhomes for stays of 30+ days. Premiere Suites has over 1,600 suites in 38 cities across...

  • Guest Service Manager

    2 weeks ago

    Greater Toronto Area, Canada Premiere Suites Full time

    **ABOUT PREMIERE SUITES**: Since 1999, Premiere Suites has been the most recognized and trusted provider of, high quality temporary residences for professionals and families all across Canada. Premiere Suites provides rented furnished apartments, condominiums, and townhomes for stays of 30+ days. Premiere Suites has over 1,600 suites in 38 cities across...

  • Hotel Guest Service Supervisor

    2 weeks ago

    Greater Toronto Area, Canada Holiday Inn Express & Suites Clarington - Bowmanville Full time $104,800 per year

    ResponsibilitiesAssist with the training and development of new staff members, ensuring they fully grasp and adhere to the company's service standards and procedures.Manage front desk staff scheduling and various administrative tasks, meeting reporting deadlines throughout the month and year.Demonstrate a positive and proactive attitude and be committed to...

  • Guest Services Representative

    3 weeks ago

    Toronto, Canada SoHo Hotel Toronto Full time

    Guest Services Representative (Full-Time) Apply now for the Guest Services Representative (Full-Time) role at SoHo Hotel Toronto. About the Hotel SoHo Hotel Toronto is a luxury boutique hotel and residences in downtown Toronto. We offer some of the largest, most spacious rooms and suites, with marble bathrooms, heated floors, and 80 sq. ft. dressing...

  • Guest Services Representative

    3 weeks ago

    Toronto, Canada SoHo Hotel Toronto Full time

    Guest Services Representative (Full-Time) Apply now for the Guest Services Representative (Full-Time) role at SoHo Hotel Toronto. About the Hotel SoHo Hotel Toronto is a luxury boutique hotel and residences in downtown Toronto. We offer some of the largest, most spacious rooms and suites, with marble bathrooms, heated floors, and 80 sq. ft. dressing...