Guest Services

6 days ago

Toronto, Ontario, Canada CEM Resorts Full time

As a Guest Services Associate, you'll be one of the first and last people our guests interact with. Your role is to make sure every guest feels welcomed, supported, and taken care of—from check-in to check-out. If you enjoy meeting new people, solving small problems, and creating positive experiences, this role is for you.

What You'll Be Doing
  • Greet guests warmly and assist with check-in and check-out
  • Answer guest questions and provide information about the property and local area
  • Handle reservations, room requests, and basic administrative tasks
  • Respond to guest concerns with professionalism and empathy
  • Coordinate with housekeeping and other teams to ensure smooth operations
  • Maintain a clean, organized, and welcoming front-desk area
  • Deliver a consistent, friendly, and professional guest experience
What We're Looking For
  • Friendly, approachable, and service-oriented personality
  • Strong communication skills (spoken and written English)
  • Ability to stay calm and professional in busy situations
  • Basic computer skills (booking systems experience is a plus)
  • Attention to detail and a problem-solving mindset
  • Previous hospitality or customer service experience is an asset, but not required
  • Flexible availability, including weekends or holidays if needed
Why Join CEM Resorts?
  • Supportive and respectful work environment
  • Opportunity to grow within the hospitality industry
  • Hands-on experience with guest relations and resort operations
  • Be part of a team that values professionalism, kindness, and teamwork

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